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Virtual agents / Chatbots
in United States

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Archive July 2009 - United States

Alex a chatbot / virtual assistant representing United Airlines

chatbot, chatterbot, conversational agent, virtual agent Alex United Airlines' Virtual Expert 'Alex' provides the world's largest airline with a positive, controlled, and dynamic customer experience. Alex originated on Continental.com and migrated to United.com after the merger in 2011. Alex currently answers over 75,000 questions per day. Alex is also proving to be an invaluable tool for reservation agents, who are using Alex to answer customer questions quickly and consistently.
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