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Chatbots by Nuance

Nima a chatbot / virtual assistant representing Nuance

       by Nuance since Dec 2012 in English, Web, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Nima What can Nina Web do?

Converse
Intelligent virtual assistants naturally, quickly and accurately understand online text-based styles such as slang, misspellings, and grammatically incorrect sentences. In addition, a well-designed virtual assistant also reflects your company’s unique image and tone, resulting in a strengthened brand.

Serve
Acting as a personal guide, the virtual assistant provides “the one right answer” or guides the customer to complete transactions with the least amount of user effort.

Optimize
Each conversation a virtual assistant has with a customer can be captured, analyzed and aggregated to deliver real-time insights into customer needs as well as identify opportunities for web site improvements.

Sasha a chatbot / virtual agent representing Kasperksy Labs

       by Nuance since Jul 2012 in English, Web, Branded conversations, Customer service, Electronics & hardware, Gestures, Market research, Sales, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Sasha While Sasha’s primary mission is customer and technical support, she also gathers details on customer needs and product feedback for future enhancements. Additionally, she helps qualify customers for complementary products and services, increasing online subscription rates and improving customer satisfaction.

Chloe a chatbot / virtual agent representing VirtuOz, Inc.

       by Nuance since Nov 2011 in English, Web, Branded conversations, Proof of Concept, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Chloe Chloe is an Intelligent Virtual Agent for marketing that showcases VirtuOz's best practices for marketing agents. Whether a prospect, potential partner, investor or job seeker, Chloe is designed to answer questions about virtual agents, VirtuOz' solution and VirtuOz client's agents. In addition to answering business related questions, Chloe can also engage socially.

Charlie a chatbot / virtual agent representing AT&T

       by Nuance since Dec 2010 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Charlie Charlie is AT&T’s new customer service representative, available 24/7. She currently answers frequently asked questions about Wireless billing and payments, DSL Internet email setup and connectivity, and U-verse remote control. She is able to provide personalized assistance when a user logs into their AT&T account. Charlie is continuously expanding her range of topics and will soone be able to answer questions about Wireline/Home Phone issues.

Agent Striker a chatbot / virtual agent representing IGN Entertainment, Inc.

       by Nuance since Nov 2010 in English, Web, Branded conversations, Customer service, Knowledge management, Text recognition, TV, Visual Entertainment, Creation & gaming, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Agent Striker Agent Striker is Direct2Drive's new customer service representative, available 24/7. He assists the support center by answering frequently asked questions about Direct2Drive's site and services and more. With a couple of questions, Agent Striker can help diagnose and troubleshoot issues with downloads, activations and installations. Striker then personally guides users across the Support Center and navigates them to the appropriate web page to ensure the issue is resolved.

Nathan a chatbot / virtual agent representing Symantec

       by Nuance since Aug 2010 in English, Web, Customer service, Electronics & hardware, Text recognition, Picture, Amateur
chatbot, chatterbot, conversational agent, virtual agent Nathan The Virtual Agent (VA) is available on Symantec Consumer Support web site, on the Support home page. The Virtual Agent's mission is to assist Symantec consumers who have support issus. The Agent provides a resolution to their support issues while providing a superior user experience.

Expired Emma a chatbot / virtual agent representing eBay

       by Nuance since Jul 2010 until Dec 2012 in English, Web, Branded conversations, Customer service, Text recognition, Trade, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Emma Emma is eBay's automated agent available 24/7 on the Help, Customer Support and Contact Us sections of the eBay website. Her primary mission is to answer user's questions about eBay services. Emma can assist users on topics ranging from purchasing a car on eBay to becoming a Powerseller.

Protected Tax Virtual Agent a chatbot / virtual agent representing H&R Block

       by Nuance since Jul 2010 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent Tax Virtual Agent The H&R Block intelligent virtual agent is located in the Personal Answer Center in the suite H&R Block At Home oneline products. The intelligent virtual agent provides support for product related questions, assists users in retrieving information from their prior returns, and troubleshoots their technical issues. If the user's issue requires human intervention, the intelligent virutal agent will pass the user to a live agent within the same window for a seamless customer experience and the highest resolution rate.

Expired Sarah a chatbot / virtual agent representing PayPal

       by Nuance since Sep 2008 until Dec 2012 in English, Web, Text recognition, Trade, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Sarah Sarah is an English speaking virtual agent of PayPal. Sarah's mission if to assist Paypal's customers in 5 countries. Sarah assists the customer in some common operations, such as closing accounts. Watch the video to learn more!

Contact Us a chatbot / virtual agent representing Chegg

       by Nuance since Jul 2008 in English, Web, Branded conversations, Career & education, Customer service, Environmental, Text recognition, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent Contact Us The Chegg Contact Us Agent provides instant customer service that's available 24/7. The intelligent virtual agent serves as the first point of contact for engagement across all customer service channels. Alone, it handles over 200,000 conversations per month and, through its dialog strategies, determines the appropriate channel to direct the customer. This service model matches the hectic schedules of Chegg's target user group, college students, while simultaneously assisting Chegg's customer service department in balancing customer service channels. Customers are able to get answers immediately and at a time that's most convenient for them even if the customer service department is closed.
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