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Launched in October 2012, "Ask Emily" is an Intelligent Virtual Assistant created by Next IT for financial-services provider SWBC. As one of its many services to lenders, SWBC ensures that items paid for with a loan are properly insured. If a lack of coverage is detected, SWBC contacts the borrower in a lender-branded letter, presenting options for rectifying the problem.
Prior to the introduction of “Ask Emily,” borrowers were directed to either a call center or a conventional website. With their new IVA, SWBC gives lenders a competitive advantage by allowing borrowers to resolve their insurance issues on their own time, 24/7, using natural-language conversation. Emily answers any insurance-related questions borrowers may have, allowing them to quickly return their loans to good standing and helping them maintain a positive relationship with the lending institution. Additional comments by developer Next IT: Next IT is proud to have implemented an Intelligent Virtual Assistant that will enable SWBC's clients to extend an experience-enhancing service to their customers. |
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| Chatbot Details | |
| Developer: |
Next IT is the world's largest provider of Intelligent Virtual Assistants. |
| Organisation: | Next IT |
| Country: | United States |
| Language: | English |
| Themes: | Finance & legal |
| Features: | Text recognition, Picture |
| Application: | Customer service, Branded conversations |
| Synonym used: | Virtual Assistant |
| Started: | Oct 2012 |
| Hi Emily so are you girlfriend? |
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