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Chatbots Archive January 2003

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Archive January 2003
chatbot, chatterbot, conversational agent, virtual agent Anna Anna is IKEAs virtual assistant. Anna answers questions about IKEA products, prices, sizes, delivery, spare-parts, opening hours etc. and opens related pages in a browser window. Furthermore, Anna knows when your local IKEA restaurant is open and what they serve for lunch! She also answers simple but personal questions like 'what's your name?' On top, she shows emotions, for example if she couldn't find information you are looking for.

Expired Sara a chatbot / virtual assistant representing DKV Seguros

chatbot, chatterbot, conversational agent, virtual agent Sara Your health care specialist Sara
At DKV Seguros Website, the Spanish daughter of the DKV (Deutsche Kranken Versicherung), Interactive Assistant Sara functions as a simultaneous host, consultant, navigator and search engine. Among her many capabilities she can, if asked, list physicians and hospitals, search for a nearby pharmacy, look up technical terms in a health encyclopaedia, work out a health plan together with the user and offer advice about the products of DKV Seguros or answer general health questions. She also assists in filling out formulas and can refer interested customers, along with the dialogue transcript and contact data via Email, to the contact centre.
 

Erik a chatbot / virtual assistant representing The Swedish National Tax Board

chatbot, chatterbot, conversational agent, virtual agent Erik The Swedish National Tax Board: How to report my income-tax? Ask Erik!
Once a year, when private persons do their income taxes, the Swedish National Tax Board is answering a large amount of questions regarding the income-tax return and the form. During this period the Interactive Assistant Erik goes online to answer questions about private persons income-tax return. Erik has also marketed e-signatures in collaboration with more than 20 banks, and he is able to hand over technical questions, via chat, to real operators. Erik is seen as a digital co-worker amongst the employees of the Swedish National Tax Board. He has had positive media coverage (TV, radio, newspapers etc.) and he was also awarded as best internal idea at the whole Swedish National Tax Board 2003. (Erik is only online during the two months of tax declaration period)

Fuchs a chatbot representing Schwäbisch Hall

chatbot, chatterbot, conversational agent, virtual agent Fuchs A talking fox in action!
The Building and Loan Fox of Schwäbisch Hall is an integral part of the comprehensive customer support package of the largest German building and loan company. The virtual Fox is also ready for a personal chat and presents himself as a kind and caring family father.

Emma a chatbot / virtual assistant representing La Redoute

chatbot, chatterbot, conversational agent, virtual agent Emma How to sleep comfortable? Ask Emma!
On the Website of France's No 1 Fashion Collection - La Redoute - users can seek help from the Interactive Assistant Emma when they are looking for beds, mattresses, bed sets and accessories from the online shop.

Sandra a chatbot / virtual assistant representing The Swedish Customs

chatbot, chatterbot, conversational agent, virtual agent Sandra Anything to declare? Ask Sandra!
With Sandra, the Swedish speaking virtual customs official, Swedish customs has established an information service that is aimed at Swedish vacationers as well as international customs officials requiring information regarding the import of goods into Sweden. Since the import and export conditions are dependent on the country one is traveling from Sandra offers an individual consultation. Sandra is also a travel assistant and answers passport questions for users on the Website of two travel agencies; Fritidsresor and Vingresor. Sandra only speaks Swedish.
chatbot, chatterbot, conversational agent, virtual agent Hanna The Swedish Social Insurance Agency have implemented the Interactive Assistant Hanna on their Website to help users navigate and to give information about social insurance, how to apply for benefits and to answers questions concerning e-legitimation.

Sara a chatbot / virtual assistant representing Malmö

chatbot, chatterbot, conversational agent, virtual agent Sara In many municipalities in Sweden citizens can get information online about their municipality and services via Interactive Assistants. One of the municipalities is Malmö, the commercial centre of southern Sweden and an international city. On Malmö´s Website you can ask questions to the Interactive Assistant Sara. She has an extensive Knowledge base, and if Sara can´t help the user, she is able to turn users over to customer service through chat. Malmö was chosen IT-Municipality of the Year in Sweden 2005. Thousands of citizens are continuously using the self-service channel every month since launch.

Eva a chatbot / virtual assistant representing Scandinavian Airlines

chatbot, chatterbot, conversational agent, virtual agent Eva One of the leading airline companies in Scandinavia - Scandinavian Airlines - use the Interactive Assistant Eva on their Swedish Website to help customers with information about flights, check-in, payments and general navigation on the Website. Eva speaks Swedish and not English.

Ebba a chatbot / virtual assistant representing Skandia

chatbot, chatterbot, conversational agent, virtual agent Ebba On Skandiabanken´s Website you find the Interactive Assistant Ebba whose current knowledge include questions regarding services, electronic identification and technical problems. Skandiabanken is one of the world´s leading independent providers of quality solutions for long-term savings, and they offer products and services that meet their customers´ needs for savings solutions and financial security in various phases of life.
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