Emma is the virtual assistant
of BT. Emma can hold simple conversations, provide details about BT's products and services, and help you find what you're looking for on BT.com. Emma is particularly helpful in finding product details, contact info, and dealing with forgotten user names and passwords.
There are three ways Emma can help you get the information you need:
- Type in a question
- Click one of the frequently asked questions (FAQs) that appear in the "Other people have asked me" box
- Browse a new list of FAQs by selecting from the drop-down menu