Chatbots Archive July 2013

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Archive July 2013
chatbot, chatterbot, conversational agent, virtual agent Cloudius Cloudius greets the visitors a Virtual Support Center.


He is the "Cloud9 Guru", the personal assistant that assists users on the Cloud9 website.
They can ask any question they have about the Cloud9 application and services.

Cloudius missions are:

- to decrease the number of support calls
- to promote the discovery of the offer and servives provided by Cloud9 Real Time.

Cloudius include the following features:

- 3D Anamited Avatar
- US English TTS
- HTML5 compatible interface
- All of Living Actor Assistant's features including full online administration and analytics, multi-contributors, white board for enriched answers...
chatbot, chatterbot, conversational agent, virtual agent Ask Me Citibank India's virtual assistant is located in the Customer Service Center of their website and is designed to provide information to customer queries about Citibank products and services. This is Creative Virtual's first V-Person™ implementation in India.
 
chatbot, chatterbot, conversational agent, virtual agent Andrew Ask Andrew is the V-Person™ for HSBC Commercial Banking in the UK. This virtual assistant is located within the secure area of the HSBC website to assist business banking customers.

Yoko a chatbot

chatbot, chatterbot, conversational agent, virtual agent Yoko Chatbot built in PHP+MySQL based on translating between natural language and an internal 'world view' (which includes an ontology of the physical world among others).

Kim a chatbot / virtual agent representing Nova Scotia Power

chatbot, chatterbot, conversational agent, virtual agent Kim Nova Scotia Power is one of the leading power suppliers in the province of Nova Scotia, Canada. The company has branded their self-service as ‘Ask Kim’, who answers customers’ questions, but also provides escalation options, top ten questions and related questions. The ‘Ask Kim’ answers page also features a ‘rate my answer’ option, with further escalation options available.
chatbot, chatterbot, conversational agent, virtual agent Emma Emma answers to more than 30 000 questions and inform more than 5000 professionals each month.
She's commercial representatvie, automobile adviser, and pre/post sales assistant.
Her mission is to assist and inform profesionals about company vehicles

Achievements :
- 70% of the Internet users are satisfied by Emma’s explanations and don’t have to request call center.
- 90% of customers are satisfied by the predictive calculation tools provided by Emma.

Jane a chatbot / virtual agent representing Stanford University

chatbot, chatterbot, conversational agent, virtual agent Jane Stanford University’s “Ask Jane” is extremely popular with students at Stanford University. Branded after Jane Stanford, the co-founder of Stanford University, "Ask Jane" has become the ‘go-to’ person for any online, self-service inquiry. Visitors to the website can also view the top ten questions asked by other visitors; the list is dynamic, so it always remains current! Go ahead, ask Jane!

Aurélie a chatbot / virtual agent representing Toyota

chatbot, chatterbot, conversational agent, virtual agent Aurélie Aurélie is pre and post sales assistant. She's a specialist in 8 fields of Toyota's professions, and she's able to answer to more than 100 of the most frequently asked questions.
Her mission is to reduce the customer support's interventions and to improve the quality of the customer relationship service.

Achievements :
She deals with more than 30 000 questions each month
chatbot, chatterbot, conversational agent, virtual agent Emma Emma qualifies 5 000 requests for estimate each year.
She's pre sales adviser and sales engineer.
Her mission is to developp sales to individuals.

Achievements :
- 1/3 of qualified cost estimates are realized within 35 days.
- 2/3 of requests for cost estimate are converted within 6 months.

Elisa a chatbot / virtual agent representing BPI Beauté Prestige International

chatbot, chatterbot, conversational agent, virtual agent Elisa Elisa is the hostess of a distributors network, and ambassador for the brand.
Her mission is to developp sales to the distributors network. Her goal is to developp the turnover to distributors as soon as there are new collections.

At the heart of BPI's extranet, Elisa presents the new collestions. She is the ambassador of 3 creators : Issey Miyake, Jean-Paul Gaultier, and Narciso Rodriguez.

Achievements:
100% of the network is informed of new collections within 24hrs.
2/3 of the distributors place theirs orders more quickly.

Users can choose if they want Elisa to present new collections in French or in English.
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