NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Veronica Cech on 9 years, 2 months ago in Business, Partnerships & contracts, Business News | by
Summary: Virtual Assistant, SARA, proves that VAs can connect to sophisticated devices and solve complex problems
noHold and Cisco collaborate on Virtual Assistant, SARA, Services Automated Resolution Agent. As traditional Virtual Assistants and Virtual Customer Assistants aim to answer basic questions and perform simple tasks, SARA will revolutionize the interaction by integrating with sophisticated back office systems and deeper understanding of complex problem resolution.
Read more about: Cisco and noHold Collaborate on Project “SARA”
Veronica Cech on 9 years, 11 months ago in Business News | by
Summary: We've been working with a number of popular manufacturers to prove that Virtual Agents augment the IoE.
noHold announces that it has been working with a number of popular manufacturers to prove that Virtual Agents augment the Internet of Everything (IoE). With a working version already able to communicate with wearable technology, noHold Connect will change the way that humans interact with the IoE.
noHold announces that it has been working with a number of popular manufacturers to prove that Virtual Agents augment the Internet of Everything (IoE). With a working version already able to communicate with wearable technology, noHold Connect will change the way that humans interact with the IoE.
Mandy Reed on 10 years, 9 months ago in Business, Events, Business News | by
Summary: Register for the live webcast featuring Creative Virtual to be held on Thursday, 25th July.
On Thursday, 25th July 2013 CRMXchange will continue their Technology Innovation Showcase series with a live webcast featuring technology from Creative Virtual, a leading customer experience management platform provider for global enterprises. Presented by Creative Virtual Founder & CEO Chris Ezekiel, this free session is titled Unify the Customer Experience on Mobile, Web & Social Channels and is scheduled to begin at 11:00 am ET/ 4:00 pm UK time.
Read more about: CRMXchange Technology Innovation Showcase July 25: Intelligent Virtual Agents
Patricia López on 11 years, 5 months ago in Business, Tools & Products, Patents, Business News | by
Summary: Fiona is an online platform where people can contribute to create smarter avatars
The dream of creating an artificial mind and reveal the mystery of human intelligence has fascinated humans for centuries. Many researchers and scientists have been working in this field even before the term Artificial Intelligence was created in the mid-50s. No wonder, because if you spend a few seconds thinking about the influence this could have on our lives, we realize that our environment can change completely.
Read more about: Creating a collective artificial intelligence
Trude Fossum on 11 years, 6 months ago in Business, Visions & opinions, Business News | by
Summary: What's the best combination of automation technology to satisfy your customers?
Automation technologies like natural language interaction and IVR have revolutionized the way customers interact with the customer service function.
Aimee Quemuel on 11 years, 6 months ago in Business, Tools & Products, Business News | by
Summary: Consumers can now talk, touch, tap, swipe and text their way to interactions with businesses on mobile devices
Expanding its award winning intelligent virtual agents (IVAs) solutions currently deployed on the websites of leading companies such as Michelin, SFR, GameFly, and Symantec, VirtuOz, Inc., the leading provider of IVAs for online marketing, sales, and support, today announced the availability of VirtuOz’ IVAs for mobile phones and tablets.
Read more about: VirtuOz Goes Mobile with Launch of Virtual Agents for Mobile Phones and Tablets
Dwayne Weppler on 11 years, 10 months ago in Business, Business contests & awards, Business News | by
Summary: IntelliResponse selected as winner of the Call Center Excellence Award for Best Technology Solution Provider
IntelliResponse Systems, a leading provider of multi-channel virtual agent software solutions that drive profitable online conversations, is pleased to announce that IQPC has selected IntelliResponse as the winner of the Call Center Excellence Award for “Best Technology Solution Provider.
Call center management is about consistently evolving to exceed the expectations and desires of customers. In this respect, there is no such thing as “good enough.” The Call Center Excellence Awards honor those who think—and act—in accordance with the mindset that one can never reach an apex in
customer service.
Read more about: IntelliResponse Chosen as Winner of Call Center Excellence Award
Erwin van Lun on 12 years ago in Business, Hilarious, Business News | by
Summary: Animated speaking #chatbot talking to each other, #avatar #virtualagent #virtualassistant #ai #singularity
This video shows two animated speaking chatbots talking to other. I don’t know the creator nor something about the technology used for AI components, speech technology or avatar animation. I assume that the dialogue is a text to text interaction and that the speech is synthesized (i.e. the speech itself of the other chatterbot is not interpreted).
ASR (Automated Speech Recognition) is definitely the next step. I’m waiting for it!
Read more about: Animated speaking chatbots talking to each other
Aimee Quemuel on 12 years, 1 month ago in Business, Tools & Products, Business News | by
Summary: Special purpose micro-agents allow companies to experience the immediate value of virtual agents
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced availability of VirtuOz Micro-Agents, special purpose virtual agents that address specific topics with enough repeat customer requests to provide companies with immediate return on investment. VirtuOz Micro-Agent for Shipping is the first of many micro-agents to be launched in the coming months and is available now for a free test drive.
Michaela Xydi on 12 years, 1 month ago in Business, Visions & opinions, Business News | by
Summary: What Happens When Technology Becomes More Than A Servant ?
An iPhone 4S buyer is suing Apple for supposed failings in its Siri voice-activated assistant software. The dissatisfied user claims Siri often did not understand what it was being asked to do or would respond with the wrong answer.
In litigation-happy US, these types of class-action consumer suits are common, of course, and the allegations of serious failings in the product have to be taken with a pinch of salt.
Read more about: When Software Takes Over From Human Decision Making