RBC Insurance is a part of RBC, one of Canada's largest banks as measured by assets and market capitalization, and is among the largest banks in the world, based on market capitalization.
They are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management services, insurance, corporate and investment banking and transaction processing services on a global basis.
Users simply type in their question, such as "How do I buy insurance?", click the "Ask' button. (Users can also instantly receive a dynamically generated list of the Top Ten questions).
After clicking "Ask", users receive one right answer to their question, as well as links to get more information on how to get an online quote.
A list of questions that other people asked (who also ask about purchasing insurance) is also displayed.
Escalation options are conveniently displayed on the right panel.
It should be noted that "Arbie", the little blue-suited man that you see if viewing online, is not part of the IntelliResponse virtual agent solution.