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Virtual agents / Chatbots
in France

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Archive November 2012 - France
chatbot, chatterbot, conversational agent, virtual agent Olivier Olivier is the Customer Service Virtual Assistant of Lyonnaise des Eaux. He answers thousands of questions every month on payment, invoices and all the clients' requests regarding their contract.

After 12 months, he has reduced by 30% the number of entering e-mails to the Customer Service department.

Any answer of Olivier includes:

- Full body, facial and lips animations
- A vocal answer, generated in Text-to-Speech
- A textual answer in a text balloon
- Answer complements in an optional screen
- Suggestions for indepth information search
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