RSS AI Zone
=> http://www.wds.co/product/self-care/virtual-agent/
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Drawing on artificial intelligence research from PARC, A Xerox Company and Xerox Research Centre Europe (XRCE), WDS Virtual Agent represents a leap forward in how machines learn and how they understand and react to natural language.
Silently listening, it detects how human agents diagnose customer problems and offer solutions and it learns from this experience. In doing this it quickly develops the intelligence it needs to understand and solve queries itself, without having to be programmed.
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