News about the evolution of conversational agents, virtual agents, chatterbots, brand agents, whatever terminology you prefer. Discover our latest listing of professional chatbot/virtual agent developers
Facebook now allows businesses to integrate automated, intelligent and emotionally chatbots in Messenger
Facebook introduces bots for Messenger”chatbots for the Messenger Platform. These bots can provide anything from automated subscription content like weather and traffic updates, to customized communications like receipts, shipping notifications, and live automated messages all by interacting directly with the people who want to get them.
This time, chatbots are becoming Big Business, almost at once: Every month, over 900 million people around the world communicate with friends, families and over 50 million businesses on Messenger. It’s the second most popular app on iOS, and was the fastest growing app in the US in 2015.Now business can engage with their customer in a personalised, emotional and way and is available 24/7.
Nadine, developed by scientist in Singapore, is a real virtual human, a human-like robot.
Scientists at the Nanyang Technological University, Singapore have unleashed their latest creation on the university’s campus: the world’s most human-like robot.
Nadine, as the robot is called, has soft skin and medium brunette hair just like her creator, Professor Nadia Thalmann. But more than her looks, the most impressive thing about Nadine is what she does: make eye contact, smile, meet and greet guests, shake hands, and even recognise past visitors and engage in conversation with them based on previous exchanges.
Unlike previous generations of robots, Nadine has an individual personality, with moods that change depending on the topic.
As cyber security grows, Virtual Assistants help protect consumers
Top companies in the security software industry are leveraging Virtual Assistants to help protect users from various scams, while diverting thousands of customers away from the call center.
The wide spread adoption of mobile, social, and E-commerce has businesses and consumers more worried than ever about cybersecurity and privacy. Major security breaches have caused distrust (Sony, Target, JP Morgan Chase), and Internet scams remain an easy way to steal account data and personal information (IRS impostors, social media scams, email viruses). Every year, cyber-attacks are increasing in volume, financial loss, and sophistication. Gartner sees an upward trend, estimating that the “global cybersecurity market will grow from $67 billion in 2013 to $93 billion in 2017” (TechCrunch).
Report: Intelligent Virtual Assistant Market (By Technology - Text-to-Speech, Speech Recognition; By End User)
Intelligent virtual assistant acts as the primary interface between digital data and customers. This software agent performs tasks based on the input provided and by accessing the information online on various sources. Intelligent virtual assistant technology incorporates the combination of a user interface, mobile device and mobile application. The ability to organize and maintain information is one of the key characteristic of intelligent virtual assistant. At present, most websites place burden on end users to find answers to their queries. If end users are not able to find relevant information, they usually abandon the search and contact live customer service representatives. Companies need cost effective ways to effectively and efficiently respond to customer needs. Hence, most companies are turning to interactive online channels such as intelligent virtual assistants and web chats.
Key factors driving the global intelligent virtual assistant market include increasing adoption in large enterprises in order to replace traditional methods of customer engagement and innovation in the field of speech recognition technology in smartphones. Further, small and medium enterprises are anticipated to embrace intelligent virtual assistants since the cost of these software is anticipated to reduce on account of increasing competition. Moreover, with rising popularity of speech recognition applications in smartphones, the intelligent virtual assistant market is expected to witness significantly high growth in the near future. Furthermore, expanding applications of intelligent virtual assistants across end-use sectors such as healthcare, e-commerce and banking offer potential opportunities for growth in near future. This is evident from the research and development activities carried out by key players such as Nuance Communication Corp. and Next IT Corp. among others.
A list of digital assistants by Google, Microsoft, Baidu, Amazon and Facebook
Google and Microsoft offer digital assistants on smartphones, called Google Now and Cortana, respectively, which have deep knowledge of their users’ habits and schedules. Amazon sells a stand-alone device Alexa that, among other things, plays music, reads books aloud and can help buy items through Amazon. On September 8 Baidu, a Chinese internet giant, announced its own digital agent, Duer. And recently Facebook announced that a concierge service, called M, would be available through its messaging app.
According to research firm Gartner, about 38 per cent of American consumers have used virtual-assistant services on their smartphones recently; by the end of 2016 an estimated two-thirds of consumers in developed markets will use them daily.
HCL and noHold partner to leverage SAP platform to enhance customer experience for the utility industry
HCL will be attending the SAP for Utility conference in Huntington Beach, CA. At the conference they will be introducing their new customer engagement platform, including a demo of noHold’s Virtual Assistant technology that integrates directly with HCL and SAP’s platform.
Flexible Procedure Guidance Evolving the Way AI Understands Humans
noHold announced the release of a new feature that will transform the way humans interact with AI, it is called Flexible Procedure Guidance. This cutting-edge technology expands on the Virtual Assistants ability to simply guide users through a set of static procedures. It takes self-service a step further by intelligently understanding what information is given by end users, providing flexibility to where the conversation begins.
Connector Allows Users to Leverage Multiple Knowledge Sources from a Single Point of Search
noHold created a new connector that integrates with Lithium Communities to simplify the customer support experience. With a similar goal to optimize efficiency for end users to find support solutions, the connector uses noHold’s Artificial Intelligence (AI) and Lithium’s search to find answers in the discussion boards hosted within a Lithium Community, and returns the results within the noHold Virtual Assistant window. Through the open API connector, companies can leverage a Virtual Assistant that also works in parallel with multiple knowledge sources such as Lithium, Google, Bing, Salesforce, and more; all from one place, Single Point of Search.
Amazon introduces Amazon Echo 'chatbot named Alexa', a home devices responding to your voice at taking commands
Those who’ve followed this website during the past years, will acknowledge this is a great break through in the advancement of AI conversation technology in our homes: Amazon introduces Echo, a home devices with a build in chatbot named Alexa, responding to your voice and taking all kinds of commands. User can ask for weather reports, set alarms, create to-do lists, and have it play music all via voice command. Alexa can also be used to shop at Amazon. And Alexa is funny!
Amazon’s voice-controlled speaker “Echo” is now available to anyone, and it can be bought for $180. Shipping will begin on July 14.