Hi Simon, all
Since few years, we tend to associate the usage of chatbots with instant messaging chat apps (Facebook Messenger, Telegram, etc.), immo using e-mail as a channel for a chatbot is still very interesting, nowadays!
I so feel that ChatScript, with his NLP features, can help the intente meaning with a complex test as a business mail request.
One of most discussed and famous bot startup in this realm is of course mentioned http://www.x.ai
BTW, recent x.ai founder presentation here: https://twitter.com/solyarisoftware/status/847359623938031617
A possible channel could be realized with a simple IMAP client middleware that forward to CS engine:
My few years ago experiment (in Ruby): https://github.com/solyaris/imapidle
Now, talking about ChatScript bot,
the mail content must to be analyzed as a multi-sentence text.
I immagine that CS control script must be configured to process more than a single sentence at time, fulfilling variables/facts and eventually going back to one (ore few) mail back to user.
Anyone sis something similar in CS and want to share an example/demo/concept here?