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UX working hand in hand with chatbots
 
 

How to ally both together (UX with a chatbot interface). We think that building a UX around a chatbot is better than just adding a chatbot as an “add-in” into an interface. Thoughts? https://botfirstdesign.com/ensuring-an-optimum-user-experience-alongside-a-chatbot-interface-cbb753547dca

 

 
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Emilie Blum - Mar 2, 2017:

We think that building a UX around a chatbot is better than just adding a chatbot as an “add-in” into an interface.

I agree. Introduced in 2009, Skynet-AI may be the grandfather of “Bot First Design”. The user interface and AI capabilities evolved simultaneously and have allowed it to run on everything from a cell phone to a web TV.

 

 
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