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NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..

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Hi all, will have a million and 1 questions at some point!
  
 
Posted: Sep 26, 2016

Hello all,

thought it’d be nice to introduce myself before i start bombarding with questions.

I’m working for a Continuous Improvement team and have been tasked with finding out whether a chatbot would be a viable option to help within the operation, to maybe improve the search function on our inet. Hope fully to make life a little better for our advisers in the contact centre.

Thanks all, nice to meet you

Matthew
 

 
Posted: Sep 26, 2016
   [ # 1 ]

Hi Matthew and welcome!

Your thoughts are to “lighten the load” of your advisors in the contact centre? Perhaps a “knowledgeable” chatbot might provide your needs in this area.

While there are many types of bot and platforms from which to choose, it seems that the Pandorabots have a pretty good track record in this area.

Hopefully other members will weigh in on some viable options for you.

Thanks and best of luck to you!
 

 
Posted: Sep 26, 2016
   [ # 2 ]

Thank you Art,

that’s really useful, was finding it a little difficult to find the one which may be of most use, i’ll look those up.
Thanks again

Matthew
 

 
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‹‹ I‘m new to AI, glad to meet you all here!      Hi! My bot and I are new here :-) ››