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Conversational Sales Assistant for Online Shopping
Websites of businesses should accommodate both customer needs and business requirements. Traditional menu-driven navigation and key word search do not allow users to describe their intentions precisely. We have developed a conversational interface to online shopping that provides convenient, personalized access to information using natural language dialog. User studies show significantly reduced length of interactions in terms of time and number of clicks in finding products. The core dialog engine is easily adaptable to other domains.
| Download Paper | |
| Full Title | Conversational Sales Assistant for Online Shopping |
| Year | 2001 |
| Language | English |
| Keywords | conversational interface, online shopping, natural language dialog, dialog engine, natural language processing, sales assistant, conversational sales assistant |
| Synonym | Conversational Interface |
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