Chatbots.org Business News

Since 2004 Creative Virtual has been helping financial institutions—both large and small—implement self-service customer support solutions, and today works with organisations such as HSBC, E*TRADE, NIBC Direct, Lloyds Banking Group and Allianz to reduce costs and improve the customer experience.

Creative Virtual, a leader in self-service customer experience management solutions for global enterprises, announced recently that its V-Person and V-Portal products were positively reviewed by the Patricia Seybold Group as go-to solutions for enterprises looking to improve customer satisfaction and secure brand loyalty.

Specifically, the report cites Creative Virtual’s recently launched V-Portal knowledge management system as its most significant strength and differentiator in the industry.

Are you creating a chatbot or virtual assistant?  Do you want to integrate an artificial intelligence character into a game, virtual world, website or mobile app? Have you ever wanted to create your own totally unique custom bot character, as smart as Siri, Jeannie, ALICE or Mitsuku, but with a completely different personality? Where do you start?
The ALICE A.I. Foundation has released a totally new AIML Superbot Development Kit, making it easier than ever to create custom chatbots and mobile virtual assistants. Based on the popular AIML (Artificial Intelligence Markup Language) standard, the Superbot provides a pathway to rapidly building your bot’s knowledge base. The character you create can be run on a variety of AIML platforms including Pandorabots.

IntelliResponse Systems, the leading provider of virtual agent technology solutions for the enterprise, is pleased to announce the addition of its 150th enterprise customer, bringing the total number of customer-facing deployments of IntelliResponse Virtual Agents to more than 365.

At this point you’ve probably seen the job listing that Apple posted asking for writers for Siri. Though it was posted early in January and noticed by MIT Technology Review a few days back, the Internet picked yesterday to post dozens of stories about it.

More on http://thenextweb.com/apple/2013/01/18/more-than-human-why-does-apple-need-writers-for-siri/

Creative Virtual is one of the world’s leading suppliers of online natural language processing systems for self-help and customer services.

The technical team is growing to accommodate the accelerating global expansion and portfolio development in which it is currently engaged, and currently has vacancies for four technical positions.

An example by Creative Virtual to escalate a conversation with a virtual assistant to a live chat agent.

To date National Rail Enquires has answered over 43,000 Facebook questions

Studies show that only 40% of companies currently use social media to engage with customers, while the rest rely on traditional call centres. To help companies add vigour to their customer experience strategy, Creative Virtual is rolling out V-Person Social Media to merge the interactive power of social media and virtual assistant technology to improve customer retention and reduce support costs. National Rail Enquires is currently using V-Person Social Media to maximise customer engagement on its Facebook page with Ask Lisa virtual assistant who has answered over 43,000 questions in less than a year. In addition, Verizon has also incorporated V-Person Social Media into its Facebook page to answer questions on FIOS TV and incorporated answers from the community in to its virtual assistant.

Inbenta unveils a revolutionary virtual assistant for smartphones and tablets.

Chatbots.org is a worldwide community platform. Great!!!! Working with the best people all over the world. How amazing is that?

Drawback is that it is not necessary at all to meet each other in real life, even though you really have the desire to meet those individuals!

Well, it took 4 years before I could meet our Poland based team member Karolina Kuligowska.

And it was a real pleasure. Thank you so much for guiding me around Karolina! And lots of success with working with local companies as well (beside all the work you do for Chatbots.org ! ).

Dave, you’re next on my wish list !! And my ultimate dream is to have the whole team together during our yearly conferences….