Platform
Features
Reviews

All-Around Best Marketing Bot

  • Unlimited contacts on all plans
  • Cross-platform bots that work on multiple messaging channels
  • Integrations and API
  • One-on-one premier consulting for large enterprise and teams
Review: 4.6

Internal Efficiency Robots

  • Robotic Process Automation (RPA) technology across an organization
  • Repetitive task automation and UiPath featuring AI
  • Accounting, Finance & Banking, HR, BPO, Public Sectors, Healthcare, Insurance, Retail, Telecom, Marketing
Review: 4.4

Complete Enterprise Bot Builder

  • Sales Assistant, IT Helpdesk, knowledge base
  • Integrates across different technologies to create a virtual assistant network
  • Cloud and on-premise deployment
Review: 4.3

Messaging & Voice Conversational Marketing

  • Managed enterprise chatbot service provider
  • Create conversational campaigns for multiple channels
  • Including Facebook Messenger, Twitter, Amazon Alexa, Google Assistant, SMS, Web Chat
4.2

21 Enterprise Chat Software Platforms That Will Make Your Bottom-Line Sing

When you think of the best enterprise chat software platforms, you’re expecting a robust platform with the leading technology. That’s what enterprise software is supposed to be, right?

Well, there’s a wide range of chatbot platforms out there that qualify as enterprise-level solutions. However, no matter how surprised you may be by how affordable or expensive these platforms are, we’ve made sure that they all have a proven ability to:

  • Reduce costs
  • Provide 24/7 assistance
  • Streamline workflows
  • Provide in-depth knowledge of the most simple or complex products, and
  • Deliver advanced AI/machine learning technology to your business

 

Table of Contents

What qualifies as enterprise-level chatbot software?
#1. Best Enterprise Chat Software: MobileMonkey
#2. Best Enterprise Chat Software: Imperson
#3. Best Enterprise Chat Software: BotCore
#4. Best Enterprise Chat Software: Flow XO
#5. Best Enterprise Chat Software: Haptik
#6. Best Enterprise Chat Software: Aggranda
#7. Best Enterprise Chat Software: Botsify
#8. Best Enterprise Chat Software: Automat
#9. Best Enterprise Chat Software: Conversable
#10. Best Enterprise Chat Software: Aivo
#11. Best Enterprise Chat Software: Meya.ai
#12. Best Enterprise Chat Software: ActiveChat
#13. Best Enterprise Chat Software: Pypestream
#14. Best Enterprise Chat Software: Snatchbot
#15. Best Enterprise Chat Software: Intercom
#16. Best Enterprise Chat Software: Reply.ai
#17. Best Enterprise Chat Software: TARS
#18. Best Enterprise Chat Software: Ada
#19. Best Enterprise Chat Software: Boost.ai
#20. Best Enterprise Chat Software: Drift
#21. Best Enterprise Chat Software: DialogFlow
Questions to ask when choosing the best enterprise chat software for your business

What qualifies as enterprise level chatbot software?

Enterprise chatbots are business chatbots that typically require both advanced, as well as basic chatbot functionalities.

Some advanced features you may expect from an enterprise chatbot platform would be:
  • The intelligent handling of user requests, personalized by conversation history, previous purchases, demographics, and the nature of the request.
  • Monitoring of user inputs and seamless live agent takeover for customer service.
  • Integrations with popular business systems and platforms, and
  • The ability to interact with people in multiple languages.

 

Enterprise bots can be internal software for automating tasks including recruitment, hiring, or payroll.

The majority of enterprise chatbot solutions involve customer-facing agents, performing roles such as customer service, customer acquisition, customer engagement, and virtual assistants.

Overall, the capabilities you should require from an enterprise chatbot platform are as follows:
  • Comprehensive administrative management
  • Lead generation and lead qualification tools
  • Integrations with other enterprise level software
  • User-friendly chatbot builder
  • Live agent handoff workflows
  • Sales and conversion tools
  • Multichannel/omnichannel solutions
  • Advanced automation tools
  • Chatbot analytics, dashboards, and reporting tools
  • Dedicated customer success manager
  • AI/machine learning capabilities

 

The following 21 chatbot platforms have been highly vetted and qualified to makeup the best enterprise grade solutions for business in 2020.

#1. Best Enterprise Chatbot Software: MobileMonkey

MobileMonkey is an all-in-one chatbot platform that supports web chat, SMS and Facebook Messenger bots, live chat, and omnichannel marketing. The platform is rare in that it has very suitable solutions for both small business and enterprise-level clients.

best enterprise chat software - MobileMonkey
Mobile Monkey Features:
  • Multi-channel chatbot platform on web and mobile app
  • Native web chat, Facebook Messenger, and SMS marketing tools
  • Visual-flow chatbot builder and editor
  • Chatbot templates
  • Multilingual
  • Zapier and other integrations
  • Mobile friendly
  • Facebook Messenger Ads
  • Live chat integration and handoff
  • Analytics and reporting

 

Pros - MobileMonkey:
  • Extensive suite of chatbot tools and automation
  • Surprisingly easy to use for such a robust platform
  • Chatbot builder and workflows
  • Works across many channels (SMS, web chat, Messenger) and unifies all conversations in one inbox
  • Unlimited contacts and leads on all plans
  • Huge user community

 

Cons - MobileMonkey:
  • Frequently updating user interface due to new features

 

MobileMonkey Pricing: You can get started building bots with a non-expiring version of MobileMonkey for free. If you need advanced automation and integrations, pricing then starts at $14.25/mo, and goes up to $299/mo.

#2. Best Enterprise Chat Software: Imperson

Imperson builds chatbot solutions that automate as much of the customer journey as possible through human-like conversation. It is an AI chatbot platform that develops enterprise bots for its customers.

best enterprise chat software - Imperson
Imperson Features:
  • Full-service creative and implementation
  • AI/machine learning, NLP
  • Fully managed bot services
  • Messenger, KiK, Twitter, website, Slack, SMS, Skype integrations
  • Supports text, audio, video, and soon to come AR and VR
  • Chatbot performance monitoring and customization from Imperson team

 

Pros - Imperson:
  • Conversation navigator uses AI and NLP to analyze and determine how to lead conversations based on dialog context, user intent and relationship memory.
  • Offer end-to-end deployment for bots and integrations

 

Cons - Imperson:
  • In the present, their technology to create truly human-like conversations needs more time and development.

 

Imperson Pricing: You will need to contact Imperson for details on pricing.

#3. Best Enterprise Chat Software: BotCore (Acuvate)

BotCore is a no-code chatbot building platform where you can deploy and manage AI-powered chatbots for enterprise-level businesses. They work with businesses to build and launch bots to meet the needs of their employees, customers, and vendors.

best enterprise chat software - BotCore
BotCore Features:
  • Knowledgebase for Q&A, guided conversations, fulfillment, and actions
  • Integration with both enterprise apps and legacy systems
  • IT helpdesk
  • Sales and marketing bots
  • Supply chain and fulfillment bots
  • Security
  • Alerts and triggers

 

Pros - BotCore:
  • One of the few chatbot platforms that focuses significant attention on vendors and fulfillment.
  • Integrates across different technologies to create a virtual assistant network.

 

Cons - BotCore:
  • Multi-channel support works within the Microsoft Bot Framework. So, if you’re not a fan of Microsoft systems, this platform may not be for you.

 

BotCore Pricing: You will need to contact BotCore to discuss what you want built in order to get a quote for pricing.

#4. Best Enterprise Chat Software: Flow XO

Flow XO is another more complete solution for building chatbots, hosting them and deploying them across different channels/platforms. Although it fits into the enterprise chat software category, Flow XO has very reasonable pricing and solutions for small and medium-sized businesses as well.

best enterprise chat software - Flow XO
Flow XO Features:
  • Virtual welcome mat for visitors
  • Lead capture tools
  • Live chat
  • Ability to answer simple questions
  • Accept payments through your bot
  • Messenger, Slack, Telegram, Twilio, web chat

 

Pros - Flow XO:
  • No coding skills required and easy to use user interface (UI).
  • Not only limited to Facebook Messenger. You can also build chatbot widgets for your website or integrate them with suitable third-party platforms.

 

Cons - Flow XO:
  • Although the user interface is elegant, the ability to actually create a bot in a reasonable amount of time is a problem.
  • No easy human to bot handoff, making your bot largely responsible for all customer and site visitor interactions. Lots could go wrong here.

 

Flow XO Pricing: Flow XO has a free account to get started. Paid versions start at $19/month, which gets you 5,000 interactions and you can add 25,000 by paying an extra $25/month and add five more bots for an extra $10/month.

#5. Best Ecommerce Chatbot Tools: Haptik.ai

Haptik is an enterprise-level bot platform that started in India in 2013. They have built bots for ecommerce, telecom, banking, financial services, and insurance.

best enterprise chat software - Haptik
Haptik Features:
  • Conversational commerce
  • Lead generation tools
  • Live chat and messaging
  • Conversational IVR - voice assistant
  • Multilingual

 

Pros - Haptik:
  • Haptik’s main attraction is its technology. They harp on their AI which leverages the data of over 3 billion interactions across different consumer touchpoints.

 

Cons - Haptik:
  • Only worth considering if you’re an enterprise-level company, and even then, it’s hard to tell if you could get the same ROI with a less expensive chatbot platform.
  • It’s nearly impossible to find any real reviews of Haptik online - positive or negative - which is often not a good sign.

 

Haptik Pricing: Haptik doesn’t provide any pricing, which is common for most enterprise software platforms. However, pricing is determined by the number of messages you transact.

#6. Best Enterprise Chat Software: Aggranda

Aggranda creates time for your business by improving your team’s productivity, task accuracy, and scalable AI solutions for your business.

best enterprise chat software - Aggranda
Aggranda Features:
  • Robotic Process Automation (RPA) technology across an organization
  • Repetitive task automation and UiPath featuring AI
  • Solutions for accounting, finance/banking, HR, BPO, public sector, healthcare, insurance, retail, telecom

 

Pros - Aggranda:
  • RPA technology trains bots to take over human processes within your business.

 

Cons - Aggranda:
  • The platform is mostly focused on internal processes that bots can take over and perform. Therefore, you’ll very likely need another platform to use chatbots for things like marketing, sales, web chat and live chat.

 

Aggranda Pricing: You will need to contact Aggranda for pricing.

#7. Best Enterprise Chat Software: Botsify

Botsify is a platform that allows a business to create a chatbot without having to code for Messenger, Slack, or a website. For larger clients, Botsify offers fully managed plans and their platform is diverse enough to support enterprise level clients.

best enterprise chat software - Botsify
Botsify Features:
  • Visual flow bot builder and editor
  • Chatbot templates
  • Store user data
  • AI/machine learning
  • Keyword auto-responses
  • Multilingual chatbots
  • Enable bot to send email notifications
  • Alexa voice bot
  • Integrate with other business systems

 

Pros - Botsify:
  • Quick and easy to set up a bot
  • Basic machine learning features
  • Basic analytics
  • Integrations assist in using data from website to chatbot

 

Cons - Botsify:
  • Advanced responses require hardcoded dynamic API-based responses
  • Pricing based on the number of subscribers
  • Limited number of contacts in the pricing model, which quickly becomes $300/mo
  • Chat capture feature is free only during the 14-day trial, and with a single chatbot
  • No multi-channel marketing features (Facebook Messenger only)

 

Botsify Pricing: After a free 14-day trial, Botsify starts at $50/mo with up to 30K contacts. After that, it jumps to $300/mo for unlimited contacts.

#8. Best Enterprise Chat Software: Automat.ai

Automat is an enterprise-level, fully-managed chatbot provider. Tell them what you want, and they will build it for you.

best enterprise chat software - Automat
Automat Features:
  • Conversational ads and landing pages
  • Ecommerce bots
  • Support bots
  • FAQ and human handoff for support
  • AI and machine learning features

 

Pros - Automat:
  • Multi-purpose bot platform with reach across different channels.
  • Lots of support and custom build options from the Automat team.

 

Cons - Automat:
  • Not suitable for small and many medium sized businesses.
  • Difficult to make small iterations and to build new bots quickly without the help of Automat team.

 

Automat Pricing: You can test out the platform for free. After that, pricing is negotiated.

#9. Best Enterprise Chat Software: Conversable

Conversable is a managed enterprise chatbot service provider with messaging and voice conversational platform for designing, building and distributing AI-enhaced messaging and voice experiences.

best enterprise chat software - Conversable
Conversable Features:
  • Visual chatbot builder
  • AI training tools for insights
  • Customer management system (CMS)
  • Marketing tools
  • API interface
  • Analytics and reporting tools
  • Pre-built bot templates
  • Interactive conversation editor

 

Pros - Conversable:
  • Create conversational campaigns for multiple channels, including Facebook Messenger, Twitter, Amazon Alexa, Google Assistant, SMS, Web Chat.
  • Provide strategic advice, service, support, SLAs, and data security.

 

Cons - Conversable:
  • User friendliness is the main objection to using Conversable
  • Not suitable for small or even most medium sized businesses

 

Conversable Pricing: Need to contact Conversable for pricing.

#10. Best Enterprise Chat Software: Aivo

Aivo is another AI heavy chatbot platform that powers your customer support, helping you to respond in real-time via text or voice.

best enterprise chat software - Aivo
Aivo Features:
  • Customer service
  • Sales bots
  • Bill payment bots
  • Voice bots for telephone customer service
  • Live chat
  • Helpdesk

 

Pros - Aivo:
  • Allows you to provide a consistent experience to prospects and customers through your website, app, Facebook Messenger or WhatsApp.
  • Aivo’s “AgentBot” integrantes with services like Zendesk, Salesforce, Live, Genesys, and Zapier.

 

Cons - Aivo:
  • Navigation and design feel old and outdated.

 

Aivo Pricing: Contact Aivo directly or schedule a demo to get a price quote.

#11. Best Enterprise Chat Software: Meya.ai

Meya.ai is an intelligent chatbot builder that allows any developer to build a comprehensive AI app. Their platform helps companies create bots to assist with messaging and customer service on different channels.

best enterprise chat software - Meya.ai
Meya.ai Features:
  • Grid: Cloud-hosted backend
  • Orb: White-labeled chatbots
  • Console: Team control panel for devs
  • Cognitive framework
  • API documentation
  • Analytics integrations
  • Messaging integrations
  • Customer service integrations
  • Flow and code editor
  • Live debugger
  • Integrate with other business systems
  • Analytics

 

Pros - Meya.ai:
  • Nearly unlimited amount of integrations
  • Ability to create unique and personalized customer experiences with intelligent bots

 

Cons - Meya.ai:
  • Development team or Meya.ai professional services required to build anything of value
  • Not a lot of information or clarity to know if customers are seeing an ROI

 

Meya.ai Pricing: Standard pricing for Meya.ai begins at $500/mo for up to 5K conversations. The Pro plan is $2,500/mo and includes 25K conversations per month.

#12. Best Enterprise Chat Software: ActiveChat.ai

ActiveChat is built for ecommerce and customer support. The platform works across Facebook Messenger, Twilio SMS, and has integrations for Shopify and WooCommerce.

best enterprise chat software - ActiveChat
ActiveChat Features:
  • Available channels: Facebook Messenger, Twilio SMS
  • Ecommerce platform integrations with Shopify and WooCommerce
  • CRM integrations
  • Visual chatbot builder
  • Can connect your live support framework

 

Pros - ActiveChat:
  • Easy to get started with visual chatbot builder and LEGO for chatbots.
  • Ability to add timers and delays which make the bot more natural feeling than many other chatbots.
  • Ecommerce tools for cart abandonment.

 

Cons - ActiveChat:
  • Pricing is high compared to competitors who have more robust feature sets.

 

ActiveChat Pricing: Free plan provides single bot with up to 500 monthly active users, but lacks many features. Starter plan is $19 a month and gives you one bot with up to 1,000 monthly active users. Architect plan is $49 a month where you get access to all features. And the Agency bot is $249/mo, which gets you ten bots for 50K monthly active users and access to all features.

#13. Best Enterprise Chat Software: Pypestream

Pypestream is a bot building framework that uses conversational AI, APIs and integrations to drive online commerce primarily for travel, insurance and financial businesses.

best enterprise chat software - Pypestream
Pypestream Features:
  • NLP, voice capabilities
  • AI/machine learning and training
  • Scheduling tools
  • Data encryption
  • In-chat payments
  • Surveys
  • Notifications and triggers
  • Live chat takeover
  • Analytics

 

Pros - Pypestream:
  • Provides appealing features for travel, insurance and finance industries. For example, their in-chat bookings tool facilitates the scheduling of activities, concierge services, as well as in-chat services for loyalty programs, coupons, travel insurance, and more.

 

Cons - Pypestream:
  • Does not provide for publishing to Facebook Messenger and other popular chat platforms.
  • No pre-built integrations with live chat and email vendors.

 

Pypestream Pricing: Pypestream requires you to get in touch with them for pricing details.

#14. Best Enterprise Chat Software: Snatchbot

Snatchbot is a chatbot builder intending to remove the complexity of adding AI/machine learning to your messaging applications. They have smart bots for multi-channel messaging.

best enterprise chat software - Snatchbot
Snatchbot Features:
  • Chatbot builder, no-coding required
  • Bot templates based on events
  • Advanced security features
  • Robust administrative controls
  • Messaging channels: web chat, Skype, Viber, FB Messenger, Slack, email, Twilio, Line, and others.
  • Webhooks, API, plugins
  • Broadcasting
  • Sentiment analysis

 

Pros - Snatchbot:
  • Import to enterprise clients, Snatchbot has robust administrative features and enterprise-grade security to comply with regulatory mandates.
  • Bot building tool is suited for your marketing and sales teams, as well as developers to create more custom solutions.

 

Cons - Snatchbot:
  • It can be complicated to get used to, and you may freak out the first time you use the platform. There are a lot of tools to use and some can be confusing without a previous tour on how to use them.

 

Snatchbot Pricing: Snatchbot has a free and pro plan. The Free plan provides access to all the basic platform features, including live chat, broadcast, all messaging channels, and more. The Pro plan gives you access to all features, and is based on how many messages are sent/received. This is tiered, starting at $30/mo for 10K messages, and goes all the way up to $999/mo for 1Million messages.

#15. Best Enterprise Chat Software: Intercom

Intercom is a live chat and automation platform that you can use to identify and qualify leads, provide real-time prospect and customer support, and build custom chatbots.

best enterprise chat software - Intercom
Intercom Features:
  • Native mobile applications
  • Conversation performance and analytics
  • Automated messaging
  • Store data about visitors
  • Integration with other business systems

 

Pros - Intercom:
  • Robust platform
  • Supports bots and live chat
  • Options to create custom chatbots

 

Cons - Intercom:
  • Limited to your website only
  • Custom chatbots are very expensive (additional $500/mo)
  • Non-flexible pricing model
  • Customer support is only through chat - frustrating for such an expensive platform

 

Intercom Pricing: Pricing is complicated with Intercom. There are a-la-carte products available, however, you almost always need multiple products to achieve your business goals. To have all the features listed here, and to qualify Intercom in the web chat apps category, you’re looking at at least $1,000/mo or more just to get started.

#16. Best Enterprise Chat Software: Reply.ai

Reply.ai is built with answering customer questions in mind. Its goal is to us AI to deflect support volume on your digital channels without compromising on customer experience.

best enterprise chat software - Reply.ai
Reply.ai Features:
  • Customer service bots
  • Ecommerce bots for Shopify, Magento, Salesforce Commerce
  • Zendesk, Kustomer, and Khoros AI solutions
  • Allows for 24/7 support of your customers
  • Build bots for Facebook Messenger, WhatsApp and other platforms
  • Analytics and reporting
  • Visual bot builder
  • Bot to human handoffs

 

Pros - Reply.ai:
  • Strong for customer support and answering your most commonly asked questions.
  • Dedicated support, advanced reporting, enterprise-ready software

 

Cons - Reply.ai:
  • Company focus is mostly on deflecting support tickets for larger companies. Bots can do a lot more, and many of their competitors have those tools as well.
  • Until NLP and AI heavy chatbots are able to hold real conversations, it feels like you’re paying for enterprise level software, but what you’re really getting is a chatbot team from Reply.ai.

 

Reply.ai Pricing: No pricing available. You’ll have to schedule a demo to talk pricing with Reply.ai.

#17. Best Enterprise Chat Software: TARS

TARS is a drag-and-drop chatbot builder that you can use to create website chatbots or conversational landing pages for your website.

best enterprise chat software - TARS
TARS Features:
  • Create conversational landing pages
  • Lead capture and qualification
  • Chatbot templates by industry
  • Chatbot workflow builder
  • Analytics and marketing tools

 

Pros - TARS:
  • Strong for pay-per-click (PPC) marketing campaigns.
  • Easy to use, drag-and-drop builder with zero coding required.
  • Almost 1,000 chatbot templates for different industries and use cases that can be edited and customized.

 

Cons - TARS:
  • Pricing is significantly higher than other competitive applications.
  • Advanced analytics and marketing tools are only available at the $499/mo mark and above.

 

TARS Pricing: TARS offers a free 14 day trial. After that, pricing starts at $99/mo for 5 chatbots and 1,000 chats per month on the Professional plan. On the Business plan, pricing starts at $499/mo for 10 chatbots and 5,000 chats per month.

#18. Best Enterprise Chat Software: Ada

Ada is a no coding required chatbot builder that’s focused on use cases which require the collection of personal information within chat, and then providing replies based on customer orders, accounts, bookings, passwords, etc.

best enterprise chat software - Ada
Ada Features:
  • No coding required, drag and drop editor
  • Machine learning and NLP
  • Bots for Facebook Messenger, WeChat and WhatsApp
  • Audience segmentation tools
  • Proactive chat
  • Analytics
  • Data security features

 

Pros - Ada:
  • Best for: Telecom; industries like finance which require secure data capture and storage; companies that need to provide service to accounts, plans and bookings; and need for proactive chat.
  • Audience segmentation and targeting based on user behavior and attributes.

 

Cons - Ada:
  • For ecommerce companies, there’s no in-chat payments option native to the platform.
  • Lacks chat history, which is a deal breaker for many.
  • No automated sequencing or retargeting campaigns for Messenger.

 

Ada Pricing: Need to contact Ada or schedule a demo for pricing.

#19. Best Enterprise Chat Software: Boost.ai

Boost.ai can help you build interactive and intelligent bots for your website that assist prospects and customers through automated Q&A, sales, and support.

best enterprise chat software - Boost.ai
Boost.ai Features:
  • In-chat automated answers to FAQs
  • API documentation
  • Conversation flow editor
  • Automated upselling tools
  • Integrations with Facebook Messenger, Slack, Microsoft Teams and more

 

Pros - Boost.ai:
  • No coding required for setup. Easily used by non-technical personnel from HR, telecom, banking, insurance and public sector companies.
  • Proprietary conversational AI built for support. At a conference of 25K attendees, the bot was used to successfully either fully or partially answer their questions.

 

Cons - Boost.ai:
  • Limited number of channels and integrations.
  • Not built for marketing purposes, which most companies would want to find in an enterprise grade chatbot platform.

 

Boost.ai Pricing: To get details on Boost.ai pricing, you’ll need to contact their team.

#20. Best Enterprise Chat Software: Drift

Drift is a platform that utilizes live chat and automated chatbot software.

best enterprise chat software - Drift
Drift Features:
  • Mobile application
  • Manage complex customer cases through tickets
  • Option for automated messaging
  • Automate activities with a chatbot
  • Store data about visitors
  • Marketing and sales automation
  • Integrates with other business systems

 

Pros - Drift:
  • Strong lead generation features
  • Ease of use
  • Lots of automation tools to choose from

 

Cons - Drift:
  • Pricing is extremely high compared to the competition which offer similar or better feature sets, especially if you have multiple teams and want to route chats between them
  • Mobile application and web chat has many bugs, for example it has an issue where the web chat thinks you are a returning visitor (eg: Hi, welcome back Sarah) even though you are not that person.
  • Many competitors outscore Drift in key feature areas (like bot builder) and sell for a lower price
  • The bot builder is less powerful than other products (MobileMonkey, ManyChat, Chatfuel, etc.) yet is only available in the enterprise edition
  • No support for messaging (SMS, Facebook Messenger, WhatsApp, etc.)

 

Drift Pricing: Drift has a free plan that doesn’t include any notable features. After that, pricing begins at $50/mo and then jumps to $400/mo, $1500/mo and custom pricing with an additional charge for each user.

#21. Best Enterprise Chat Software: DialogFlow

DialogFlow is a Google bot-building framework that gives users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as chatbots and voice applications.

best enterprise chat software - DialogFlow
DialogFlow Features:
  • Facebook Messenger bots
  • Google Assistant, Amazon Alexa, Cortana integrations
  • Available to use on website and mobile apps

 

Pros - DialogFlow:
  • Advanced natural language processing (NLP).
  • Number of marketing channels to choose from.
  • Optimized for Google Assistant.
  • Strong machine learning capabilities.

 

Cons - DialogFlow:
  • Usage is limited without ability to code.
  • Limited languages available.
  • Focus on NLP is heavy, so setup and training for DialogFlow takes longer than competitive platforms.
  • No broadcasting (message blast) option.

 

DialogFlow Pricing: DialogFlow has a free plan available. The product is priced monthly based on the edition and pricing plan you choose, along with the requests made each month. Pricing is more complicated than other platforms, so take a look for yourself if interested: DialogFlow Pricing.

How to choose the best enterprise chat software for your business

Congrats! You’ve gone through all 21 of the best enterprise chatbot platforms on the market.

To choose the proper enterprise chatbot solution platform one must take into account multiple considerations.

An enterprise must know what the chatbot will be used for, what they expect for ROI, and what their budget is to build and deploy the chatbot.

Step 1 - Determine what the chatbot will do. It is important to understand what functionalities a chatbot must have before comparing and contrasting potential enterprise chatbot platforms. Additionally, determine the budget available for the creation and administration of an enterprise chatbot solution.

Step 2 - Research potential enterprise chatbot platforms that fit with chatbot requirements. Determine how the platform will ensure the chatbot learns progressively, understands complex requests, and is deployable in a quick, secure way. Find out how much the platform will costs.

Step 3 - After comparing the multiple platforms considered for enterprise chatbot development, determine which platform best fits the requirements for said enterprise chatbot. Ensure the chatbot is programmed to fit the predetermined needs and is capable of handling the necessary functions.

Step 4 - Deploy the chatbot wherever it is deemed necessary. This can be on a number of platforms, such as web, SMS, Facebook, or other Messaging Apps.

If you’re still not sure which chatbot is right for you, ask yourself and your potential vendors some of the following questions:
  • What are the costs to build and run the chatbot?
  • What is involved in the contract?
  • Are there any hidden fees?
  • What kind of support is available?
  • Will the chatbot be able to intelligently handle complex requests?
  • Will the chatbot feature multiple language handling?
  • Does the platform feature integration with other business systems and platforms?

 

We hope you’ve found the best enterprise chat software for your business. Please let us know what you think and if you feel other more qualified platforms should have made the list. Thank you!

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