Top 20 Best Chatbot Builders For Big and Small Business

What is a chatbot builder and what can they do for business?

A chatbot builder is a chatbot development platform. Some of these chatbot building platforms could require the coding skills of developers, while others can be picked up by any marketer, salesperson or support team and taken for a spin.

Chatbot software can simulate a conversation with users via a chat interface on a website or a messaging app like Facebook Messenger, Skype, or WhatsApp.

With the help of chatbot technology, businesses can streamline their sales process and provide better customer support. From the consumer standpoint, chatbots can make it easier for users to find the exact solutions they are looking for, without wasting any time spent on searching or navigating a website.

So, what can chatbots do for your business?

This question is best answered with some stats. For example:
  • Consumers are 63% more likely to return to a website that has a chatbot.
  • 71% of people are willing to use messaging apps to get customer assistance. People want their problems solved, fast.
  • Web page engagement rates increase by 3x on average after adding a chatbot.
  • Chatbots increase conversions on your website by 45%.
  • 53% of consumers are more likely to shp with businesses that they can message.

 

Still not convinced? Let’s quickly cover how marketers are using chatbots, and then we’ll get to the list of chatbots marketers are most fond of.

What features do the best chatbot builders have?

There are plenty of reasons why companies are using chatbots. They’re constantly running, keeping your marketing engine roaring 24/7, and doing a lot of the jobs you once had to do manually.

But what features should a good chatbot builder have?

Here’s what you should have at a bare minimum:
  • Templates, models, and use cases
  • Omni-channel marketing
  • Multilingual bots
  • Full-stack solution that can integrate with your other tools
  • Security features
  • AI/machine learning capabilities
  • Detailed analytics and reporting

 

What are the best chatbot building platforms in 2020?

Now that we’ve established what chatbot builders are and how they can help your business, let’s get to the examples of actual chatbot building services you can use.

The following 20 solutions have been highly vetted and qualified to make up the best chatbot builders available in 2020.

#1. Best Chatbot Builders: MobileMonkey

MobileMonkey is an all-in-one chatbot platform that supports web chat, live chat, SMS and Facebook Messenger bots, and omnichannel marketing.

best chatbot builders - MobileMonkey
Mobile Monkey Features:
  • Multi-channel chatbot platform on web and mobile app
  • Advanced live team features
  • Native web chat, Facebook Messenger, and SMS marketing tools
  • Visual-flow chatbot builder and editor
  • Chatbot templates
  • Multilingual
  • Zapier and other integrations
  • Always mobile-friendly
  • AI bots route requests and automate repetitive FAQs
  • Custom live chat handoff triggers
  • Analytics and reporting

 

Pros - MobileMonkey:
  • Extensive suite of chatbot tools and automation.
  • Mobile chat app with advanced support features.
  • Surprisingly easy to use for such a robust platform.
  • Chatbot builder and workflows.
  • Works across many channels (SMS, web chat, Messenger) and unifies all conversations in one inbox.
  • Unlimited contacts and leads on all plans.
  • Huge user community.
  • Live bot to human handoff triggers for web and mobile inboxes.
  • Mobile chat app with advanced support features.

 

Cons - MobileMonkey:
  • Frequently updating user interface due to new features.

 

MobileMonkey Pricing: You can get started building bots with a non-expiring version of MobileMonkey for free. If you need advanced automation and integrations, pricing then starts at $14.25/mo and goes up to $299/mo.

#2. Best Chatbot Builders: DialogFlow

DialogFlow is a Google bot-building framework that gives users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as chatbots and voice applications.

best chatbot builders - DialogFlow
DialogFlow Features:
  • Facebook Messenger bots
  • Google Assistant, Amazon Alexa, Cortana integrations
  • Available to use on website and mobile apps

 

Pros - DialogFlow:
  • Advanced natural language processing (NLP).
  • Number of marketing channels to choose from.
  • Optimized for Google Assistant.
  • Strong machine learning capabilities.

 

Cons - DialogFlow:
  • Usage is limited without ability to code.
  • Limited languages available.
  • Focus on NLP is heavy, so setup and training for DialogFlow takes longer than competitive platforms.
  • No broadcasting (message blast) option.

 

DialogFlow Pricing: DialogFlow has a free plan available. The product is priced monthly based on the edition and pricing plan you choose, along with the requests made each month. Pricing is more complicated than other platforms, so take a look for yourself if interested: DialogFlow Pricing.

#3. Best Chatbot Builders: BotCore.ai

BotCore is a no-code chatbot building platform where you can deploy and manage AI-powered chatbots for enterprise-level businesses. They work with companies to build and launch bots that meet the needs of their employees, customers, and vendors.

best chatbot builders - BotCore
BotCore Features:
  • Knowledgebase for Q&A, guided conversations, fulfillment, and actions
  • Integration with both enterprise apps and legacy systems
  • IT helpdesk
  • Sales and marketing bots
  • Supply chain and fulfillment bots
  • Security
  • Alerts and triggers

 

Pros - BotCore:
  • One of the few chatbot platforms that focuses significant attention on vendors and fulfillment.
  • Integrates across different technologies to create a virtual assistant network.

 

Cons - BotCore:
  • Multi-channel support works within the Microsoft Bot Framework. So, if you’re not a fan of Microsoft systems, this platform may not be for you.

 

BotCore Pricing: You will need to contact BotCore to discuss what you want built in order to get a quote for pricing.

#4. Best Chatbot Builders: Gupshup

best chatbot builders - Gupshup
Gupshup Features:
  • Bot platform and engagement tools
  • Chatbot templates
  • Workflows
  • Advanced developer tools and cloud based IDE
  • Natural language processing (NLP)
  • Chatbot widget
  • Transactional alerts
  • Drip sequences
  • Re-engagement campaigns
  • Broadcast messaging
  • Audience segmentation and targeted promotions
  • Works with Facebook Messenger and WhatsApp
  • Messaging API & developers platform

 

Pros - Gupshup:
  • Gupshup’s messaging API is suitable for various industries like ecommerce, finance, travel, health and automotives. The API integrantes across 30+ channels including most social media channels, as well as voice-activated applications like Amazon’s Alexa and Google Assistant.
  • They also have a bot platform to build your own conversational experiences and a set of management tools to monitor and control your campaigns.

 

Cons - Gupshup:
  • No real support offered. You’re mostly on your own if you want to use Gupshup.
  • Lack of guidance on customer insight.

 

Gupshup Pricing: Get in touch with Gupshup for details on pricing.

#5. Best Chatbot Builders: RASA

Rasa Open Source is a framework for natural language understanding (NLU), dialogue management, and integrations. Rasa X is a free toolset used to improve contextual assistants built using Rasa Open Source. Together, they include all the features to create great text- and voice-based assistants and chatbots.

best chatbot builders - RASA
RASA Features:
  • Multilingual intelligence (not just multilingual)

 

Pros - RASA:
  • Rasa has one of the most comprehensive documentation sets and online support community in the chatbot builder niche. This is important because Rasa requires a lot of technical know-how to use.
  • Many customization options and possibilities. This allows devs to create very unique AI-powered text and voice assistants.
  • Turn free-form text in any language into structured data. Supports single and multiple intents and both pre-trained and custom entities.

 

Cons - RASA:
  • The sophistication of Rasa is also its downside. It’s not for beginners.

 

RASA Pricing: Rasa has free an custom pricing. Get in touch with them for the custom pricing.

#6. Best Chatbot Builders: ChatterOn

ChatterOn is a chat bot-building platform that specializes in combining user conversation flow with AI and rich content elements. It’s a great bot for those that want a cheap, easy to use tool which you can get started with quickly.

best chatbot builders - DialogFlow
ChatterOn Features:
  • Facebook Messenger and website chat
  • Visual chatbot builder
  • Uses machine learning
  • Advertising integration with RadBot
  • Predefined bots with intent and conversation flow

 

Pros - ChatterOn:
  • 20 pre-built bots available, no coding skills required, so you can get started fast.
  • Intuitive user interface, easy to create new modules and connections.
  • Create simple bots, as well as in-depth bots by using APIs.
  • Free account provides access to all features, unlimited chatbots and up to 15K messages in a month.

 

Cons - ChatterOn:
  • No ability to test your bot unless you connect to Facebook, subscribe to your bot, and then test inside Messenger.
  • Hard to tell what you can do with ChatterOn unless you start using the product. The website and resources are pretty empty.
  • No 24/7 support unless you need custom development and are on their enterprise plan.
  • Not a lot of features compared to the competition. Additional features can be built for you by ChatterOn’s developers.

 

ChatterOn Pricing: With a free ChatterOn account, you can get access to all of their features, build unlimited chatbots, and send up to 15K messages per month. After 15K messages are sent, billing begins at $0.0010 per message.

#7. Best Chatbot Builders: ActiveChat.ai

ActiveChat is built for ecommerce and customer support. The platform works across Facebook Messenger, Twilio SMS, and has integrations for Shopify and WooCommerce.

best chatbot builders - ActiveChat
ActiveChat Features:
  • Available channels: Facebook Messenger, Twilio SMS
  • Ecommerce platform integrations with Shopify and WooCommerce
  • CRM integrations
  • Visual chatbot builder
  • Can connect your live support framework

 

Pros - ActiveChat:
  • Easy to get started with visual chatbot builder and LEGO for chatbots.
  • Ability to add timers and delays which make the bot more natural feeling than many other chatbots.
  • Ecommerce tools for cart abandonment.

 

Cons - ActiveChat:
  • Pricing is high compared to competitors who have more robust feature sets.

 

ActiveChat Pricing: Free plan provides single bot with up to 500 monthly active users, but lacks many features. Starter plan is $19 a month and gives you one bot with up to 1,000 monthly active users. Architect plan is $49 a month where you get access to all features. And the Agency bot is $249/mo, which gets you ten bots for 50K monthly active users and access to all features.

#8. Best Chatbot Builders: ChattyPeople

Chattypeople makes great AI-powered, enterprise chatbots with voice and text. They help users create, deploy, test, measure and manage customized bots. Their bots work on Messenger and are integrated with Facebook Commerce. The platform is ideal for entrepreneurs and marketers that want enterprise level technology at a fraction of the price.

best chatbot builders - ChattyPeople
ChattyPeople Features:
  • Facebook Messenger bots
  • Facebook commerce bots
  • Shopify integration to Facebook
  • Bot analytics
  • Multi-platform support
  • Custom solutions
  • AI/machine learning technology

 

Pros - ChattyPeople:
  • No coding required. Create a Facebook messaging bot quickly and easily.
  • Perfect for small businesses that want enterprise level technology.

 

Cons - ChattyPeople:
  • Focused primarily on Facebook Messenger

 

ChattyPeople Pricing: Chattypeople is free to get started. If you need advanced automations and integrations, pricing then starts at $14.25/mo, and goes up to $299/mo.

*NOTE: Chattypeople was acquired by MobileMonkey (#1 on this list) in 2018.

#9. Best Chatbot Builders: SnatchBot

Snatchbot is a chatbot builder intending to remove the complexity of adding AI/machine learning to your messaging applications. They have smart bots for multi-channel messaging.

best chatbot builders - SnatchBot
SnatchBot Features:
  • Chatbot builder, no-coding required
  • Bot templates based on events
  • Advanced security features
  • Robust administrative controls
  • Messaging channels: web chat, Skype, Viber, FB Messenger, Slack, email, Twilio, Line, and others.
  • Webhooks, API, plugins
  • Broadcasting
  • Sentiment analysis

 

Pros - SnatchBot:
  • Import to enterprise clients, Snatchbot has robust administrative features and enterprise-grade security to comply with regulatory mandates.
  • Bot building tool is suited for your marketing and sales teams, as well as developers to create more custom solutions.

 

Cons - SnatchBot:
  • It can be complicated to get used to, and you may freak out the first time you use the platform. There are a lot of tools to use and some can be confusing without a previous tour on how to use them.

 

SnatchBot Pricing: Snatchbot has a free and pro plan. The Free plan provides access to all the basic platform features, including live chat, broadcast, all messaging channels, and more. The Pro plan gives you access to all features, and is based on how many messages are sent/received. This is tiered, starting at $30/mo for 10K messages, and goes all the way up to $999/mo for 1Million messages.

#10. Best Chatbot Builders: Botsify

Botsify is a platform that allows a business to create a chatbot without having to code for Messenger, Slack, or a website. For larger clients, Botsify offers fully managed plans and their platform is diverse enough to support enterprise-level clients.

best chatbot builders - Botsify
Botsify Features:
  • Visual flow bot builder and editor
  • Chatbot templates
  • Store user data
  • AI/machine learning
  • Keyword auto-responses
  • Multilingual chatbots
  • Enable bot to send email notifications
  • Alexa voice bot
  • Integrate with other business systems

 

Pros - Botsify:
  • Quick and easy to set up a bot
  • Basic machine learning features
  • Basic analytics
  • Integrations assist in using data from website to chatbot

 

Cons - Botsify:
  • Advanced responses require hardcoded dynamic API-based responses
  • Pricing based on the number of subscribers
  • Limited number of contacts in the pricing model, which quickly becomes $300/mo
  • Chat capture feature is free only during the 14-day trial, and with a single chatbot
  • No multi-channel marketing features (Facebook Messenger only)

 

Botsify Pricing: After a free 14-day trial, Botsify starts at $50/mo with up to 30K contacts. After that, it jumps to $300/mo for unlimited contacts.

#11. Best Chatbot Builders: Pandorabots

Pandorabots is an open-source website allowing people to build and publish chatbots on the web.

best chatbot builders - Pandorabots
Pandorabots Features:
  • AIML is the main differentiator
  • Voice enabled for speech-to-text and text-to-speech
  • Mobile support
  • Web hosting and publishing
  • Free documentation and training
  • Multilingual
  • Context-aware
  • Web-based development tools
  • Conversational logs
  • Integrate with external knowledge sources
  • RESTful APIs

 

Pros - Pandorabots:
  • Open source platform, so you can own and download your code
  • Deploy to messaging or voice channels
  • If you’re willing to build your own bot, lots of flexibility and can easily build high performance bots

 

Cons - Pandorabots:
  • The use of pure AIML requires that you define your own input/output pairs
  • Not advisable to build your bot using Pandorabots and then host it somewhere else

 

Pandorabots Pricing: Pandorabots does have a free 14 day trial. Pricing after that starts at $19/mo, the next plan is $199/mo, and then above that is Enterprise pricing.

#12. Best Chatbot Builders: Imperson

Imperson builds chatbot solutions that automate as much of the customer journey as possible through human-like conversation. It is an AI chatbot platform that develops enterprise bots for its customers.

best chatbot builders - Imperson
Imperson Features:
  • Full-service creative and implementation
  • AI/machine learning, NLP
  • Fully managed bot services
  • Messenger, KiK, Twitter, website, Slack, SMS, Skype integrations
  • Supports text, audio, video, and soon to come AR and VR
  • Chatbot performance monitoring and customization from Imperson team

 

Pros - Imperson:
  • Conversation navigator uses AI and NLP to analyze and determine how to lead conversations based on dialog context, user intent and relationship memory.
  • Offer end-to-end deployment for bots and integrations

 

Cons - Imperson:
  • In the present, their technology to create truly human-like conversations needs more time and development.

 

#13. Best Chatbot Builders: Verloop

Verloop is a powerful platform built for sales and marketing. With Verloop, you can create unique and personalized conversations that over time are very good at generating leads and making sales.

best chatbot builders - Verloop
Verloop Features:
  • Bots for Messenger, website, in-app
  • Ecommerce bots for Shopify, Wordpress, and Magento
  • Chatbot-to-human handoff for support
  • Code free, drag and drop interface
  • APIs, webhooks
  • Analytics, sentiment analysis
  • Answer visitors FAQs

 

Pros - Verloop:
  • Easy to implement and has many integrations.
  • Verloop is very much all about automating processes. It can be customized for many different platforms and pull it all together into a single backend interface.

 

Cons - Verloop:
  • Ability to create chatbot conversational flows is limited.
  • No ability to broadcast, which limits your capabilities with the platform.

 

Verloop Pricing: Verloop’s pricing is either free or negotiated once you need to upgrade. There’s a free forever Starter plan for up to 500 monthly conversations, which includes features like FAQ automation, bot builder, live chat, CRM integration and Facebook Messenger bots. Then there’s a Enterprise plan which includes all features, for which you’ll need to contact Verloop to negotiate pricing.

#14. Best Chatbot Builders: Reply.ai

Reply.ai is built with answering customer questions in mind. Its goal is to us AI to deflect support volume on your digital channels without compromising on customer experience.

best chatbot builders - Reply.ai
Reply.ai Features:
  • Customer service bots
  • Ecommerce bots for Shopify, Magento, Salesforce Commerce
  • Zendesk, Kustomer, and Khoros AI solutions
  • Allows for 24/7 support of your customers
  • Build bots for Facebook Messenger, WhatsApp and other platforms
  • Analytics and reporting
  • Visual bot builder
  • Bot to human handoffs

 

Pros - Reply.ai:
  • Strong for customer support and answering your most commonly asked questions.
  • Dedicated support, advanced reporting, enterprise-ready software

 

Cons - Reply.ai:
  • Company focus is mostly on deflecting support tickets for larger companies. Bots can do a lot more, and many of their competitors have those tools as well.
  • Until NLP and AI heavy chatbots are able to hold real conversations, it feels like you’re paying for enterprise level software, but what you’re really getting is a chatbot team from Reply.ai.

 

Reply.ai Pricing: No pricing available. You’ll have to schedule a demo to talk pricing with Reply.ai.

#15. Best Chatbot Builders: Flow XO

Flow XO is another more complete solution for building chatbots, hosting them and deploying them across different channels/platforms. Although it fits into the enterprise chat software category, Flow XO has very reasonable pricing and solutions for small and medium-sized businesses as well.

best chatbot builders - Flow XO
Flow XO Features:
  • Virtual welcome mat for visitors
  • Lead capture tools
  • Live chat
  • Ability to answer simple questions
  • Accept payments through your bot
  • Messenger, Slack, Telegram, Twilio, web chat

 

Pros - Flow XO:
  • No coding skills required and easy to use user interface (UI).
  • Not only limited to Facebook Messenger. You can also build chatbot widgets for your website or integrate them with suitable third-party platforms.

 

Cons - Flow XO:
  • Although the user interface is elegant, the ability to actually create a bot in a reasonable amount of time is a problem.
  • No easy human to bot handoff, making your bot largely responsible for all customer and site visitor interactions. Lots could go wrong here.

 

Flow XO Pricing: Flow XO has a free account to get started. Paid versions start at $19/month, which gets you 5,000 interactions and you can add 25,000 by paying an extra $25/month and add five more bots for an extra $10/month.

#16. Best Chatbot Builders: Chatfuel

Chatfuel is a self-serve bot-building platform that allows for live chat and automated chatbot integration.

best chatbot builders - Chatfuel
Chatfuel Features:
  • Facebook Messenger platform
  • Bot templates
  • Multilingual bots
  • Store user data
  • Keyword auto-responses
  • Integration with other business systems

 

Pros - Chatfuel:
  • Provides flexibility for custom coding.
  • No coding experience required.
  • Free version allows you to get to know what’s available to you on the platform.

 

Cons - Chatfuel:
  • Limited almost entirely to Facebook Messenger. Limited integrations and channels to use the product with are the main setback for Chatfuel, and with similar pricing to competitors, you’re not getting as much bang for your buck.
  • Surprisingly lacking in marketing tools available to use on the platform.
  • Not as easy to get started with Chatfuel as it is with many Messenger bot builders.
  • Need to rely on many third party integrations to get the most out of the product.
  • No machine learning.

 

Chatfuel Pricing: Free version provides access to basic features and up to 1,000 subscribers. Pro version starts at $15/mo, but is based on number of users and only up to 500 subscribers, so you get less subscribers, in exchange for more features. There are 7 more tiers in the Pro plan alone, maxing out at $180/mo for up to 25,000 subscribers.

#17. Best Chatbot Builders: Drift

Drift is a platform that utilizes live chat and automated chatbot software.

best chatbot builders - Drift
Drift Features:
  • Mobile application
  • Manage complex customer cases through tickets
  • Option for automated messaging
  • Automate activities with a chatbot
  • Store data about visitors
  • Marketing and sales automation
  • Integrates with other business systems

 

Pros - Drift:
  • Strong lead generation features
  • Ease of use
  • Lots of automation tools to choose from

 

Cons - Drift:
  • Pricing is extremely high compared to the competition which offer similar or better feature sets, especially if you have multiple teams and want to route chats between them
  • Mobile application and web chat has many bugs, for example it has an issue where the web chat thinks you are a returning visitor (eg: Hi, welcome back Sarah) even though you are not that person.
  • Many competitors outscore Drift in key feature areas (like bot builder) and sell for a lower price
  • The bot builder is less powerful than other products (MobileMonkey, ManyChat, Chatfuel, etc.) yet is only available in the enterprise edition
  • No support for messaging (SMS, Facebook Messenger, WhatsApp, etc.)

 

Drift Pricing: Drift has a free plan that doesn’t include any notable features. After that, pricing begins at $50/mo and then jumps to $400/mo, $1500/mo and custom pricing with an additional charge for each user.

#18. Best Chatbot Builders: Botkit.ai

Botkit is an open source tool for developers to build chatbots, apps, and custom integrations for major messaging platforms. Also note that if you look closely at the below homepage of Botkit, you’ll see that they’ve recently been acquired by Microsoft.

best chatbot builders - Botkit
Botkit Features:
  • Open source libraries for developers
  • Visual conversation builder
  • Integrated natural language processing (NLP)
  • Dozens of plugins
  • Built-in stats and metrics

 

Pros - Botkit:
  • If you’re a developer and you love bots, you can do a lot with Botkit and learn a ton from their community of over 7,000 devs on Slack and GitHub.
  • Rigorously tested code from thousands of bot builders.

 

Cons - Botkit:
  • If your company doesn’t use Microsoft enterprise tech and doesn’t want to, using Botkit may force you into the Microsoft stack after there recent acquisition.
  • Currently there are not a lot of options for developers who don’t work in Node.js.

 

Botkit Pricing: Botkit has a free version and paid version that starts at $5/mo. Pricing gets higher based on how many bots and active users you have.

#19. Best Chatbot Builders: ManyChat

ManyChat is a Facebook Messenger bot-building platform with integrated live chat and chatbot communication.

best chatbot builders - ManyChat
ManyChat Features:
  • Build chatbots with visual flow builder and editor
  • Chatbot templates
  • Store user data
  • Enable bot to send email notifications
  • Multilingual chatbots
  • Integrate with other business systems

 

Pros - ManyChat:
  • Built-in marketing tools

 

Cons - ManyChat:
  • Lack of flexibility for custom coding.
  • Limited community resources.
  • Does not work with any retail applications.
  • Pricing is based on the number of contacts you have

 

ManyChat Pricing: ManyChat has a free account that you can use to test out the platform. However, if you want to use it for business, pricing starts at $10/mo for 500 subscribers. There are 7 more pricing tiers, which goes up to $145/mo for more than 20K subscribers per month. If you go above 25K subscribers in a month, which most medium or large-sized companies do, you need to talk to ManyChat about a pricing plan.

#20. Best Chatbot Builders: Sequel (onsequel.com)

Sequel focuses on getting its users to build chatbots that engage with users on a conversational level via their NLP technology and interactive content... and it’s free!

best chatbot builders - Sequel
Sequel Features:
  • 5 bot templates, including a personal assistant, StoryBot, GameBot
  • Natural Language Processing (NLP)
  • Publish bots to Facebook Messenger, KiK, Telegram, and Viber
  • Message broadcasting
  • API integrations
  • Group chat

 

Pros - Sequel:
  • Chatbot templates, which you can then customize using a drag-and-drop editor.
  • Sequel specializes in creating interactive and engaging content for your audience.
  • No assembly, coding required. Answer a few questions and a ready to launch bot will be generated automatically.

 

Cons - Sequel:
  • The broadcasting function is hard to manage and segment your audience.
  • Persistent menu is difficult to figure out and setup.
  • Free platform - so don’t expect all the bells and whistles.

 

Sequel Pricing: Sequel is a free chatbot service.

The top 20 best chatbot building platforms in 2020

We hope you’ve found the best chatbot building platform for your business.

Please let us know what you think and if you feel other more qualified platforms should have made the list. Thank you!

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