Artificial Solutions is recognized as the inventor of the world’s most humanlike, intelligent and capable virtual assistants, available on any platform, in any language, anywhere.
We develop and implement software-as-a-service (SaaS)-based virtual assistants (VAs) that allow people and computers to hold intelligent conversations in any of 21 languages and using any mix of channels: web, mobile (smart phone), SMS, email, social networks and live chat.
Utilizing our unique natural language interaction (NLI) technology that we call Teneo, we help organizations to radically improve the customer experience and cut the cost of online requests for help and information. Since we were established in 2001, we have built a strong, international infrastructure, giving us an important competitive advantage in dealing with global brands that require multi-lingual implementations. We are the clear European leader in our field with offices in Spain, Sweden, UK, Netherlands, Italy, Germany and France.
With more than 200 successful projects in the public and private sector in 30 countries, we are a trusted, international organization with a reputation for delivering the most business value for the least operational cost.
Through partnership and acquisition, we have developed a unique expertise in NLI and in 2008, attracted investment through the private equity firm Scope. As an active owner, Scope partners with management to create companies with internationally scalable platforms that support sustainable growth.
Today, Artificial Solutions has hundreds of employees worldwide, a development centers and office in Stockholm, Sweden, and further offices in Spain, UK, Italy, France, Slovenia, Germany, Denmark, Japan, Brazil and the Netherlands.
Visit our website and take the opportunity to chat with Sol, our corporate virtual assistant.
With over 200 organizations in both the private and public sectors including Scandinavian Airlines, Credit Suisse, IKEA, Banca Sella, Orange, Tele2, The Swedish Social Insurance Agency and The Tax Administration of the Republic of Slovenia using Artificial Solutions intelligent virtual assistants it’s hard to choose just one.
- IKEA’s Anna part of global customer service team IKEA brought down the cost of stylish home furnishing by empowering customers to help themselves. Anna brings the same concept to the IKEA website. Working for the world’s biggest name in smart, cool, flat pack, self service interior furnishing, she’s helped millions of customers to bring a fresh new look to their homes and made it easier to find stock, order goods for collection and arrange deliveries and returns. Anna speaks 21 different languages and works in over 30 countries handling millions of queries every month.
- Stella wins prestigious banking award Stella assists Banca Sella’s customers in all aspects of financial services from the movement and balances of accounts and cards, and paying bills online to providing information on insurance and savings products and even assisting in online trading. Stella is so good she even helped Banca Sella win a prestigious award “Bank of the Future” category at the Customer Relations Awards promoted by Italian Banking Association.
- Försäkringskassan’s Hanna helps web visitors and the call center Försäkringskassan’s 700-strong agent team responds to 7 million issues a year, while Hanna comfortably manages a further 2.7 million questions all by herself. Hanna’s become a huge strategic asset, too. She is part of an overall customer service strategy across all channels: web, email and telephone – and even helps out in the contact center, providing agents with quick and simple answers.
- Telenor’s Emma provides customer service 24/7 With 203 million mobile subscriptions, Telenor Group is one of the leading mobile operators in the world. Telenor’s mobile customers are making Emma their first choice whenever they need help using their mobile phones. She deals with more than 25,000 requests, and provides over 110,000 individual responses, every month. With ‘training’ Emma has come to understand a great deal about Telenor’s products and services.
- With Eva on board, flying with Scandinavian Airlines has never been smoother Eva is helping SAS provide faster, better information to customers looking for quick answers. The company has cut inbound telephone calls, increased customer interaction rates, switched well over half of its customer service inquiries to online channels and achieved a dramatic overall increase in customer satisfaction.
- Jo@net’s friendly, expert advice is the perfect remedy for concerned parents Spain’s famous Hospital Sant Joan de Déu (HSJD) now has a qualified, male nurse in the form of Jo@net permanently online to help parents find their way around more than 1,000 useful healthcare tips and recommendations on the hospital’s website, supplemented by the US portal, KidsHealth.
- Alfa Romeo’s Giulietta achieves the most test drive requests Alfa Romeo’s Giulietta and Tazio were responsible for helping visitors to the website choose the car most suitable for them based on intelligent two-way conversations around age, sex and interests. Not only did Giulietta achieve more test drive requests than any other channel including telemarketing, she also increased subscriptions to Alfa Romeo’s email newsletter.
- Vida changes customers’ perspective Vida has enabled Slovenian taxpayers for the first time to find out information about tax affairs without giving away their identity, reinforcing a message of trust. Before Vida tax payers were obliged to visit the tax office in person and with limited opening hours this frequently meant taking time off work. The only other alternative was email, but this was a slow method of communication as it often involved several messages before an answer could be given. Within a short time of implementation Vida was able to answer up to 73% of queries transforming the Slovenian tax authority’s workload. Not only has Vida changed how taxpayers view the government department and provided them with an always available service, she has also enabled Slovenian tax authority expert advisors to spend more time on answering complex questions.
- Marc and Angelina discover more about luxury Different people have a different concept as to what a word means. When Dom Pérignon wanted to discover what the word luxury meant to its customers the brand’s Italian PR agency Burson Marsteller devised an interactive viral game using Artificial Solutions virtual assistants, Marc and Angelina. Players had to ask either Marc or Angelina out to dinner and plan the date accordingly. Using natural language replies rather than the usual tick boxes gave Dom Perignon much more information than a traditional survey including aspirational brands it might partner with in future marketing campaigns. The interactive nature of the game combined with Artificial Solution’s technology that bought Marc and Angeline to life including morphing software to lip-sync their speech also encouraged over 98% of the 1600 players to complete the task.
Artificial Solutions builds the world’s most humanlike, intelligent and capable virtual assistants, available on any platform, in any language, anywhere. We do this using Teneo, our award-winning, natural language interaction technology that enables people and computers to engage in intelligent conversation, over any digital channel and in numerous languages.