Inbenta applies the Meaning-Text Theory to create software that understands natural language and implements a truly intelligent search experience for your website using full statements instead of mere keywords, offering vertical solutions for industries like Airlines, Banking and Insurances that perfectly solve most of their customer’s online questions with an extensive ready-to‐use knowledge base. So, we provide an excellent search experience on websites and intranets for big organizations that result in relevant answers, a unique Knowledge Base monitoring technology combining Semantic Clustering of queries and comprehensive Search Analytics to discover what content needs to be created or updated, based on actual demand. .
We offer an extensive 3‐tier multilingual Semantic Lexicon, constantly updated by Inbenta at no‐cost to our Customers, containing hundreds of thousands of words, expressions and disambiguation rules, to make sure that every user question is understood and answered correctly.
Fully integrated with Virtual Assistants, Content Management Systems and Help-Desk applications, Inbenta generates significant savings in Customer Service while increasing Customer loyalty and conversion rate, The only vendor that consistently uses the same NLP platform to supply a full semantic search engine, Virtual Assistants, Email manager and Social Media manager.
Inbenta helped over 100 Companies worldwide reduce the volume of calls and emails to Customer Service departments by allowing Visitors and Customers’ questions to be fully understood and answered with up to 97% accuracy.
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A full range of products using the same NLP platform:
- Virtual Assistant
- Semantic Search Engine
- Question & Answering and Dynamic FAQ
- Social Media Monitoring
- Semantic, long-tail, automated SEO
- Connectors for major search engines vendors
- Manage your Emails and respond 85% automatically