IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.
With our patented Enterprise Virtual Agent (EVA) solutions, corporate websites, mobile applications, social media channels and agent desktops can all be transformed by an engaging virtual concierge, empowering customers to ask questions using natural, conversational language and delivering an effective and engaging online experience.
IntelliResponse enhances the multi-channel sales and customer service capabilities of hundreds of enterprise businesses with its patented, award winning virtual agent technology.
With more than 360 live customer-facing implementations answering 100 million+ questions annually, IntelliResponse is the gold standard in first line customer experience management.
Some of the world’s most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse – including CIBC Bank, ING Direct, Charter Communications, Progress Energy, Copa Airlines, Kobo Books, Penn State University, Yale University and Harvard University.
IntelliResponse Enterprise Virtual Agent (EVA) solutions give consumer-facing organizations the critical missing ingredient to creating profitable online customer experiences - namely, a custom-branded virtual agent interface that engages customers in intelligent, profitable conversations by:
- Deploying an enterprise-class, scalable and effective virtual agent solution that is aligned with client based brand personas
- Recognizing the intent of customer questions and requests posed in natural language across a variety of online interaction channels
- Providing immediate, relevant, and engaging customer interactions that facilitate task completion and information exchange.