I am working on commercial implementations of chatbots, evaluating their performance.
My Current Research Interests:
-Chatbot metrics: measurement of costs and benefits of conversational agent implementations. Discovering the importance of conversational agents for e-commerce development.
-Text Mining: text mining analytics for scientific and commercial use. Complementary research in information retrieval, computational linguistics, and human-computer interaction.
-Usability metrics: web design and web performance analytics. Discovering an objective measurement for the usability of a web site. Assessment of available tools and methods.
PhD in Economic Informatics, Warsaw University, Poland (2011)
MA in Computer Science and Econometrics, Warsaw University, Poland (2004)
Trainee at Institut Commercial de Nancy, University of Nancy, France (2003)
Socrates / Erasmus Program participant at Facultés Universitaires Notre Dame de la Paix, Namur, Belgium (2001 – 2002)