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Chatbots by Synthetix

Jane a chatbot / virtual agent representing Enterprise Inns

       by Synthetix since Dec 2008 in English, Web, Branded conversations, Customer service, Leisure, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jane Synthetix launched its first smartAgent deployment in the Pub retail sector for Enterprise Inns Plc.

Enterprise Inns Plc is one of the largest leased and tenanted pub companies in the UK. It was formed in 1991 and now has over 7,000 pubs spread throughout England, Scotland and Wales. They have launched smartAgent on the corporate website to improve the online experience and reduce routine in-bound enquiries to their small customer service team. Specifically they wish to make the website easier to use, enhance the brand's trustworthy stance, ensure customers enjoy the online experience hence encourage return visits and finally improve feedback mechanisms so that the customer feels valued. Visitors to www.enterpriseinns.com can click on "Got A Question" and are greeted by smartAgent "Jane" who is there to answer queries twenty-four hours a day, seven days a week.

Lynn a chatbot / virtual agent representing Wessex Water

       by Synthetix since Nov 2008 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Lynn Synthetix successfully launched what is believed to be the first Virtual Agent deployment into the Utilities sector for the organisation delivering water and sewage services within South West England, Wessex Water.

Visitors to www.wessexwater.co.uk can click on "Got a question?" and are greeted by smartAgent Lynn who is there to answer queries twenty-four hours a day, seven days a week. The smartAgent has been implemented to improve the customer experience and reduce the routine inbound enquiries to the Wessex Water contact centre and thus saving costs.

Valerie a chatbot / virtual agent representing Virgin Holidays

       by Synthetix since Sep 2008 in English, Web, Text recognition, Travel, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Valerie How smartAgent is helping; Answering customer queries without having to phone or e-mail, reducing CRM costs, improving customer satisfaction and loyalty, providing a feedback mechanism for customer wants and needs and providing a mechanism to optimise online and offline content. Virgin Holidays is also using the Synthetix.info service to analyse visitors' wants and needs by looking at the questions they ask. The use of the conversational logs and analysis will allow Virgin Holidays to better serve both their online and offline customers. In addition, the conversation logs ensure that Valerie always has up to date information.

Tom a chatbot / virtual assistant representing Best Western Hotels

       by Synthetix since Sep 2008 in English, Web, Text recognition, Travel, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Tom What smartAgent is hoping to achieve for Best Western; Answer customer queries without having to phone or e-mail, reduce CRM costs, improve customer satisfaction and loyalty and provide a feedback mechanism for customer wants and needs.

Best Western is using the Synthetix.info analytics service to analyse visitors wants and needs by looking at the questions they ask. The conversation logs also allow them to make sure that Tom and Lucy always have up to date information. Jo Ogden, Head of Ecommerce and Distribution at Best Western is aiming to answer more queries online with lower CRM costs and to improve customer loyalty. "It's designed to make sure our customers have an enjoyable experience and improve conversions", she said.

Hollie a chatbot / virtual assistant representing Bourne Leisure

       by Synthetix since Aug 2008 in English, Web, Text recognition, Travel, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Hollie Virtual Hollie is providing answers to questions from people interested in visiting a number of holiday parks across the United Kingdom. The virtual assistant is currently dealing with thousands of visitors each month. The technology is answering customer queries on a variety of subjects whilst also navigating the user to additional content that appears on the website. The virtual assistant contains a wide range of content, this includes information on key attractions, when famous people are performing and routine information about each venue such as "what time do you need to check in". One of the more interesting aspects of the deployment is that "Hollie" promotes some of the events that are taking place at the resorts over the course of the year.

Staff at Butlins have full access to a wealth of management and customer contact data via the Synthetix analytics service. They can see all the questions that users to the assistant have posed. This allows them to make sure that Hollie is always updated to answer any new queries that may arise. The system also provides detailed management reports to monitor the success of the smartAgent. Hollie is the first live edition of smartAgent Version 4 and has many new features and functions that enhance the system for both the user and the website owner.

Protected Ollie a chatbot / virtual agent representing The Woodland Trust

       by Synthetix since Nov 2007 in English, Web, Branded conversations, Customer service, Environmental, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Ollie Ollie is believed to be one of the most integrated deployments of Virtual Agent technology for the Woodland Trust.

With climate change and reducing carbon emissions well and truly on the agenda, Synthetix created a Virtual Agent to provide an end to end solution for the Woodland Trust to receive donations from its premier corporate partner.

Dunkan a chatbot / virtual agent representing Improve Skills

       by Synthetix since Oct 2006 in English, Web, Branded conversations, Career & education, Customer service, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Dunkan "We wanted to make finding out about careers and training on the internet more interactive," explained Sue Fairest, skills development manager at Improve. "Rather than having to trawl through pages of information trying to find what you're looking for, you can ask Dunkan very specific questions. Or, if you're not sure what you're looking for, Dunkan will ask you a series of yes or no questions before suggesting areas of interest he thinks might suit you best.

"Although Dunkan offers lots of fun elements, including a recipe for how to make him, he points the way to some important and serious information. He's targeted at everyone interested in working in food and drink manufacturing - from school-leavers to adults wanting a change of career, and existing employees who want to explore different job opportunities within the sector. He provides a light-hearted, user-friendly way to access the extensive information Improve has compiled about food and drink careers."

The launch of Dunkan is part of Improve's new Information, Advice and Guidance programme, which aims to raise awareness about careers within food and drink, and help engage employers in new ways of attracting potential employees.

Expired Helen a chatbot / virtual assistant representing Yorkshire Building Society

       by Synthetix since Mar 2006 until Apr 2009 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Helen With online mortgage sales rising rapidly at Yorkshire Building Society, its website has just added a Virtual Assistant to interact with customers, built by online self-service specialist, Synthetix. Helen, as the new computer generated 'employee' is known, is a new type of customer adviser who never takes days off sick, and is available 24 hours per day, 7 days per week!

Dougie a chatbot / virtual assistant representing Skills Active

       by Synthetix since Nov 2005 in English, Web, Branded conversations, Career & education, Customer service, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Dougie SkillsActive's entry to the workforce manager, Steve Mitchell said; "SkillsActiveCareers offers comprehensive advice on how to enter the sector, what courses to take, qualifications to aim for, and how to progress through the sector, highlighting career pathways and offering advice on transferable skills.

Mitchell continued; "Ask Dougie is brilliant! As a sports science graduate from Loughborough University, I knew I wanted to work in the active leisure sector, but had no idea what jobs were available apart from the obvious - professional footballer, coach etc. - with SkillsActiveCareers we have tried to create a one-stop-shop service for all those wanting to work in the sector, offering them job profiles, case studies, and advice on what qualifications you need and courses to take.

"Ask Dougie is the icing on the cake, you can ask him anything you like about working in the sector and he'll respond instantly - I just wish there was a Dougie around to ask when I needed help!"
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