NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Yoleidy Carvajal on 9 years, 5 months ago in Business, RFP's & implementations, Business News | by
Summary: Already fluent in Portuguese and English, Sofia answers customer queries via the www.flytap.com website.
Artificial Solutions™, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that TAP, Portugal’s leading airline, has deployed a digital employee powered by Teneo to strengthen its online customer service.
Read more about: Artificial Solutions Helps Digital Employee Sofia Take Off for TAP
Yoleidy Carvajal on 9 years, 7 months ago in Agent identity, Knowledge, Agent's Processing, Emotion, Relations, Creativity, Human's perception of Agent, Emotion, Business, Visions & opinions, Business News | by
Summary: Using psychology to build smarter virtual assistants
It’s an interesting fact that despite Elbot’s successes in numerous artificial intelligence competitions it was never the intention that people would mistake him as a human, after all he does claim to be a robot. Behind the sarcastic chatterbot lies a variety of social psychological theories that provokes the user to act predictably, creating not just a very different chat experience, but one where the human believes that they are in control.
Read more about: The Illusion of Control Stereotypes Reverse Psychology and Emotion
Veronica Cech on 10 years, 10 months ago in Business, Visions & opinions, Business News | by
Summary: Leading analyst firm suggests Virtual Agents are making way to the Help Desk.
I wanted to share with you a blog we posted for Albert written for IT professionals/CIO’s, but it also gives great information for Virtual Agent enthusiasts as well. There is great news sources validating the growth for the virtual agent market. Enjoy!
Veronica Cech on 11 years, 5 months ago in Business, Business News | by
Summary: BolderView announced that it has opened its doors and has become a Value Added Reseller of VA's powered by noHold
noHold is the developer of the most interactive and diagnostic Virtual Assistant technology and Knowledge Management solutions. With successful Virtual Assistant implementations across multiple industries and on a global scale, noHold has realized the importance of providing a physical office in Australia and New Zealand. Specifically in Australia, one of the largest investor services companies as well as a popular online retailer have used noHold Virtual Assistants to increase First Contact Resolution (FCR) while reducing support costs and increasing customer satisfaction.
Aimee Quemuel on 12 years, 3 months ago in Business, Business contests & awards, Business News | by
Summary: Winners will be Honored at the Golden Bridge Awards Dinner and Presentation in San Francisco on October 2, 2012
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, has been recognized as a finalist in the 4th Annual 2012 Golden Bridge Awards in the software innovations category.
“Each and every employee at VirtuOz is committed to delivering leading virtual agent solutions that exceed both our customers’ and their customers’ expectations,” said Alex LeBrun, CEO and president of VirtuOz. “Today’s digital consumer is more demanding than ever, and we are privileged to partner with global industry leaders who are willing to explore new customer engagement frontiers in order to deliver winning customer experiences. We are honored by the industry and peer recognition of our efforts that this Golden Bridge Award represents.”
Yoleidy Carvajal on 12 years, 3 months ago in Business, Visions & opinions, Business News | by
Summary: What are the top challenges in computational linguistics? Find out now! #NLI
The field of computational linguistics has a long list of unsolved problems that have been challenging linguists all around the world for decades now. Disciplines like Natural Language Processing (NLP) and Machine Translation (MT), as well as speech technologies like Automatic Speech Recognition (ASR) and Text-To-Speech (TTS), despite having proved successful in the past few years, still lack the naturalness that is inherent to human communication.
Read more about: Top challenges in computational linguistics
Dwayne Weppler on 12 years, 5 months ago in Business, Business contests & awards, Business News | by
Summary: IntelliResponse selected as winner of the Call Center Excellence Award for Best Technology Solution Provider
IntelliResponse Systems, a leading provider of multi-channel virtual agent software solutions that drive profitable online conversations, is pleased to announce that IQPC has selected IntelliResponse as the winner of the Call Center Excellence Award for “Best Technology Solution Provider.
Call center management is about consistently evolving to exceed the expectations and desires of customers. In this respect, there is no such thing as “good enough.” The Call Center Excellence Awards honor those who think—and act—in accordance with the mindset that one can never reach an apex in
customer service.
Read more about: IntelliResponse Chosen as Winner of Call Center Excellence Award
Sam Fleming on 12 years, 6 months ago in Applications, Back End Integration and Knowledge bases, Business News | by
Summary: Intelligent Virtual Assistants listen and learn, can you say the same about your knowledgebase?
Knowledgebases provide the tools to enable research – allowing you to find content or documents related to a given subject. The problem for the end user is that they are not out to conduct research– they have a specific issue that needs resolution. This simple fact renders the associated knowledgebase articles an archaic means of discovery that places the burden of effort on the user to identify an answer, rather than placing it on the software tool itself. Associated with this burden are four primary constraints that call the efficacy of knowledgebase solutions in to question:
Read more about: Intelligent Virtual Assistants: More Critical Than a Knowledgebase?
Yoleidy Carvajal on 12 years, 7 months ago in Business, Visions & opinions, Business News | by
Summary: How can #VirtualAgents help on the Healthcare Industry?
Would you trust health advice dispensed by a computer rather than a human physician? Despite the obvious challenges of using artificial intelligence (AI) in healthcare, researchers have long held that AI can give hard-pressed healthcare professionals a helping hand.
Karolina Kuligowska on 12 years, 7 months ago in Agent's Appearance, Holographic projection, Applications, Consumer products, Business, Tools & Products, Business News | by
Summary: The evolution of virtual airport and airline's holographic assistants
Tensator is committed to becoming the global leader in the management of the Customer Journey. With holographic projections of virtual boarding agents already greeting passengers at:
London Luton Airport, Birmingham Airport, Bristol Airport, Edinburgh Airport,Dubai Airport and Frankfurt Airport, the global interest in sophisticatedly improved customer travel experience is growing.
What is the exact history of holographic airport announcers evolution?
Read more about: Virtual Assistants that changed air travel experience