NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Veronica Cech on 9 years ago in Business, Partnerships & contracts, Business News | by
Summary: Lenovo Provides Single Point of Search with noHold Artificial Intelligence
Lenovo leverages noHold technology as a way for consumers to find the most relevant answers they need in one place; Single Point of Search.
Read more about: Lenovo Uses noHold’s AI to Provide Consumers with a Single Point of Search
Rachel Freeman on 12 years, 7 months ago in Business, Events, Business News | by
Summary: Creative Virtual and Forrester Research host successful webinar on Virtual Agent innovations.
On 4th April 2012, Creative Virtual hosted an enlightening webinar with Forrester Research, How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Centre and Social Channels. The event was a huge success with a turnout of over 100 attendees from around the world. The event was hosted by Forrester Research analyst Diane Clarkson and Richard Simons, CEO of Creative Virtual USA.
Mandy Reed on 12 years, 9 months ago in Business, Events, Business News | by
Summary: How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Centre and Social Channels
Registration has now opened for Creative Virtual’s next webinar with Forrester Research.
Title: How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Centre and Social Channels
Date: Wednesday, 4th April 2012
Time: 16:00 UK time/ 11:00 EST
Speakers: Diane Clarkson, Forrester Research Analyst, & Richard Simons, CEO of Creative Virtual USA
Read more about: Creative Virtual Announces Webinar with Forrester Research
Jennifer Snell on 13 years, 3 months ago in Business, Events, Business News | by
Summary: Join Industry Analyst Diane Clarkson and BECU VP of Virtual Banking as they discuss customer login issues.
On Tuesday, September 13 at 1pm ET, virtual agent developer Next IT will host Conquer Customer Login Issues, a complimentary, educational webinar exploring online account creation and login issues, their effect on the customer experience, and ways that organizations are using technology to empower users to stay connected to their online accounts.
Erwin van Lun on 14 years, 7 months ago in Business, Events, Business News | by
Summary: Complimentary InteliWISE, Forrester and Comcast Webinar May 19, 2010
An increasing number of Fortune500 companies have started to use Virtual Agents - Avatars to enhance their customer experience and decrease eCommerce drop rates.
Register NOW for this unique 60min web event - webinar - to learn about Every Thing You Always Wanted to Know Regarding Contemporary, Enterprise Avatars (but did not have the opportunity to ask).
Watch Forrester, Comcast and InteliWISE answer these and many more key questions, by attending a complimentary webinar (on May 19, 2010 at 11:00 am PDT, 2:00 pm EDT).
Read more about: Complimentary InteliWISE, Forrester and Comcast Webinar
Jetty van Kooij on 14 years, 10 months ago in Business, Market research, Business News | by
Summary: Virtual Agents: It's showtime! According to a Forrester report, online consumers are craving self-service options
Efficient online self-service is essential for online retailers-particularly since 57% of U.S. online consumers say they are very likely to abandon an online purchase if they cannot find quick answers to their questions, says a new Forrester Research Inc. report.
Virtual agents represent an efficient option to bolster a company’s self-service options, particularly since they reduce customer service operational costs by deflecting agent-assisted costs because they lower the number of customers who call a contact center. Virtual agents-typically with a digitalized human appearance-are software services that provide automated assistance by simulating a two-way conversation in which they can help customers do anything from perform online tasks to locate online information.