Evidence continues to mount that supports Gartner’s prediction that intelligent virtual agents will be a new standard for customer interaction in the next 2-4 years.
Just earlier this month, VirtuOz’s intelligent virtual agents (IVAs) for online customer service was named a finalist in the Best New Software as a Service of the Year category in The 2011 American Business Awards, among 2,800 nominations. As part of the finalist process, VirtuOz is eligible for the People’s Choice Stevie Awards for Favorite New Products. The general public can vote through June 3. Cast your vote for VirtuOz intelligent virtual agents
