NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Aimee Quemuel on 12 years, 5 months ago in Business, Company websites, Business News | by
Summary: Company debuts Chloe, its own intelligent virtual agent for online marketing
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online support, today announced the availability of its marketing and sales IVAs. Already a leader in virtual agents for support with the largest number of live enterprise intelligent virtual agents for the Global 2000, VirtuOz now offers a full suite of enterprise-class IVAs, enabling companies to create digital customer relationships and to engage with today’s online consumer across all transactions.
In addition, VirtuOz revealed Chloe, the company’s new virtual agent for online marketing. Using VirtuOz’ cloud-based solution and best practices, Chloe not only answers questions about the virtual agent market, the company, its products, services, and customers, she also represents VirtuOz’ unique brand. She is designed to address the needs of prospective customers, partners, investors, and even job applicants and will serve as a showcase for virtual agent best practices as she continues to learn.
Aimee Quemuel on 12 years, 9 months ago in Business, Case Study, Business News | by
Summary: Lena provides a superior online customer service experience demanded by Web savvy consumers
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced that Kaspersky Lab, a leading developer of secure content and threat management solutions, celebrates the first anniversary of Lena, an intelligent virtual agent powered by VirtuOz, to provide world-class online customer and technical support.
Read more about: Kaspersky Lab Celebrates 1 Year Anniversary of Intelligent Virtual Agent Lena
Aimee Quemuel on 12 years, 10 months ago in Agent's perception of humans, Context, Business, Movers & shakers, Business News | by
Summary: VirtuOz expands international sales leadership to meet the strong demand for intelligent virtual agents in Europe
VirtuOz, the leading provider of intelligent virtual agents (IVAs) for online customer service, appointed Laurent David as Head of Sales, France to support VirtuOz’ European growth and response to increased demand for intelligent virtual agents. With 22 years of successful sales experience in promoting the adoption of disruptive technologies, Laurent David is responsible for managing VirtuOz’s continued growth in France as well as expanding VirtuOz’ European presence.
Read more about: Laurent David appointed VirtuOz Head of Sales, France
Aimee Quemuel on 12 years, 11 months ago in Business, Business contests & awards, Business News | by
Summary: Recognition reinforces prediction IVAs will be the new standard for customer interactions in the next few years
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced it was named a finalist in the Best New Software as a Service of the Year category in The 2011 American Business Awards. The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. More than 2,800 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration across 40 categories.
Virtual agents are an innovative response to growing consumer demand for personalized self-service options accessible via today’s preferred online channels – the web, mobile devices and Facebook. VirtuOz intelligent virtual agent solutions use patented natural language processing and predictive intent analysis to realistically emulate a conversation with a human being online and provide timely and effective resolution to consumer issues. Gartner research predicts that intelligent virtual agents will be a new standard for customer interaction in the next 2-4 years.