Virtual agents / Chatbots
in Germany

chatbot, chatterbot, conversational agent, virtual agent Julia Julia is an intelligent virtual assistant that allows customers to ask questions via Kabel Deutschland’s website using their own words. She is able to interpret and resolve complex queries concerning technical support or invoice inquiries and deal with simple issues such as a change of address that can be time-consuming for call centers. As the online representative of Germany’s largest cable operator, supplying services to approximately 8.5 million households, Julia encourages users to log in so she can offer a more personalized service including the use of their name and provide further detailed responses based on their account information.
chatbot, chatterbot, conversational agent, virtual agent Clara “Clara” - a friendly face to talk to at

The virtual service advisor Clara has been assisting online shoppers at since the beginning of 2013. Always with a friendly smile on her face, Clara provides customers with welcome assistance and helps them navigate the website with confidence. Her easily understandable advice comes fast and free - this is what good customer service is all about.

Clara, a new-generation avatar designed to improve the online shopping experience, is a creation of novomind’s development lab. The Hamburg-based e-business experts can draw on long-standing experience in developing and implementing smart and efficient solutions for today’s Internet world. In order to ensure that the avatar would meet the demands of modern online shopping, Clara was developed and implemented in close collaboration with Otto’s inhouse e-shopping experts.

chatbot, chatterbot, conversational agent, virtual agent Neunmalklug Bot "Neunmalklug" talks with you about all themes. It learns during dialogue by asking its partner. Answers are stored in a simple file in the same directory.

Neunmalklug can find out whether his dialogue partner is a human or a machine. Therefore the program Neunmalklug may be used as a judge for the Turing-test.

The only chatbot in German language, which detects its partner as human or machine!
chatbot, chatterbot, conversational agent, virtual agent Sophie Sophie advises visitors to the Congstar customer service page about Congstar's phones, prepaid services and subscriptions. She also answers queries about installing internet and landline connections. Furthermore, Sophie also offers a selection of "frequently asked questions"
chatbot, chatterbot, conversational agent, virtual agent Nina Nina, who welcomes you at the UnicefChat on Facebook, helps visitor selecting relief goods which are urgently needed. Subsequently, the visitor is transferred to the safe payment environment. When returning from the donation shop the visitor can invite friends to make a donation.

Nina is the first virtual assistant on Facebook in a shop environment.
chatbot, chatterbot, conversational agent, virtual agent Wikifriend Wikifriend is a personal companion friend! Adk wiki whatever and you will get a friendly answer!
chatbot, chatterbot, conversational agent, virtual agent Lena Lena is the support Virtual Agent of Kaspersky Antivirus german website. Since the 5th of July 2010, Lena provides help to the website users by understanding their needs and assist them browsing the Support pages. She can also push informations that fits the user profile. Lena is fully integrated to an analytics tool and a engine that makes the agent learning fast, resulting accurate matching with the user expectation.
chatbot, chatterbot, conversational agent, virtual agent Sabine Sabine is the Virtual Assistant of Reader's Digest Germany. Sabine is the host on and answers all questions about the products of Readers Digest.

Albot a chatbot / virtual assistant representing Universitäts- und Stadtbibliothek Köln

chatbot, chatterbot, conversational agent, virtual agent Albot Many students dread searching for materials in the university library. Selected keywords fail to generate results and the catalog search is complex and confusing. To make life easier for its students, Cologne's University Library has provided an online adviser to assist users: Albot. The digital site librarian supports users searching for literature, informs them of available materials and helps them navigate the site and the archive. The intelligence behind the roboter-like assistant, who is able to communicate with visitors in everyday language, is using technology developed by the Hamburg-based software provider, novomind AG.

Albot is a roboter with a real background story based on a written record. "Hello! My name's Albot," he greets the user. If the visitor provides his or her name, Albot starts the personalized dialog. The constantly even-tempered assistant has an answer to almost any question - 24 hours a day, seven days a week and all year round. And he can react to input with eleven facial expressions, ranging from delighted to confused.

Sophie a chatbot / virtual assistant representing The Selfservice Company

chatbot, chatterbot, conversational agent, virtual agent Sophie Sophie is the German Virtual Assistant of The Selfservice Company
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