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Virtual Assistant
a chatbot / virtual assistant representing ASDA
| by Creative Virtual since Jul 2009 until Aug 2013 in English, Web, Branded conversations, Cooking, Customer service, Text recognition, Picture, Commercial |
ASDA’s V-Person™ is designed to replicate the warm and friendly assistance of in-store customer service for online shoppers. Ask ASDA not only helps customers understand the online shopping platform but also decreases the number of calls and emails to the call centres and provides ASDA with real-time 'conversational' feedback from their customers.
| by Creative Virtual since Jun 2009 in English, Web, Branded conversations, Customer service, Home & living, Text recognition, Picture, Commercial |
Tesco Direct’s V-Person™ has a clean, professional template design complete with their well-known company logo and motto. Users can easily browse the clickable FAQs or type a free text entry to find the answer to their query 24 hours a day, 7 days a week without the hassle of contacting a call centre. This install also gathers feedback from users about the usefulness of answers and call savings thus helping to constantly improve the system.
| by Synthetix since Jun 2009 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial |
Synthetix successfully launched its third Virtual Agent deployment into the Utilities sector for the organisation delivering water and sewage services within the south east of England, Essex & Suffolk Water.| by Synthetix since Jun 2009 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial |
Synthetix successfully launched its second Virtual Agent deployment into the Utilities sector for the organisation delivering water and sewage services within the north east of England, Northumbrian Water.| by unknown since Feb 2009 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial |
Ask Laura| by Synthetix since Dec 2008 in English, Web, Branded conversations, Customer service, Leisure, Text recognition, Picture, Commercial |
Synthetix launched its first smartAgent deployment in the Pub retail sector for Enterprise Inns Plc.| by The Virtual Zone since Nov 2008 in English, Web, Proof of Concept, Text recognition, Picture, Commercial |
Paige is ready to answer your questions about Virtual Assistants and more. If you would like Paige to provide you with a demo of what a VA can do for your organisation, please get in touch!
| by Synthetix since Nov 2008 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial |
Synthetix successfully launched what is believed to be the first Virtual Agent deployment into the Utilities sector for the organisation delivering water and sewage services within South West England, Wessex Water.| by Transversal since Oct 2008 in English, Web, Body health, Branded conversations, Customer service, Text recognition, Picture, Commercial |
Mothercare is improving the customer experience on its website with the launch of Ask Carrie, an interactive virtual assistant. Ask Carrie delivers fast, accurate answers to queries across the Mothercare website. Customers are able to ask questions directly using the system without the need to call or email the Mothercare contact centre. Ask Carrie also ensures faster access to the wide range of parenting information and resources on the Mothercare website. By allowing customers to search using everyday language it ensures that the Mothercare website remains a primary destination for parents. | by Synthetix since Sep 2008 in English, Web, Text recognition, Travel, Picture, Commercial |
How smartAgent is helping; Answering customer queries without having to phone or e-mail, reducing CRM costs, improving customer satisfaction and loyalty, providing a feedback mechanism for customer wants and needs and providing a mechanism to optimise online and offline content. Virgin Holidays is also using the Synthetix.info service to analyse visitors' wants and needs by looking at the questions they ask. The use of the conversational logs and analysis will allow Virgin Holidays to better serve both their online and offline customers. In addition, the conversation logs ensure that Valerie always has up to date information.
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