Intranet virtual assistant. Lara helps the intranet users of a big Italian telecom on the problems linked with the hardware and software managing, configurations, application programs and so on. She offers direct answer and/or links to specific intranet pages. With a huge knowledge base (more than 1.000.000 AIML categories) Lara is decreasing the work load of the inner help desk of the company. Interfaced with a Loquendo TTS engine, Lara can answer by pure text and audio.
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