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Virtual agents / Chatbots
in United Kingdom

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Customer service - United Kingdom - To answer questions about delivered goods or services

Simon a chatbot / virtual agent representing Northumbrian Water

       by Synthetix since Jun 2009 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Simon Synthetix successfully launched its second Virtual Agent deployment into the Utilities sector for the organisation delivering water and sewage services within the north east of England, Northumbrian Water.

Visitors to www.nwl.co.uk can click on "Ask us" and are greeted by one of several smartAgents (selected at random) who are there to answer queries twenty-four hours a day, seven days a week. The smartAgent has been implemented to improve the customer experience and reduce the routine inbound enquiries to the Northumbrian Water contact centre and thus saving costs.

Expired Tina a chatbot / virtual assistant representing Intuit

       by Creative Virtual since May 2009 until Jul 2012 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Tina Tina, the QuickBooks UK virtual Chat Agent is available 24/7 to answer questions related to QuickBooks products and services.

KAR Intelligent Computer a chatbot representing I.-A.Industrie

       by I.-A.Industrie since Apr 2009 in English, Web, Branded conversations, Customer service, Knowledge management, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent KAR Intelligent Computer KAR Intelligent Computer© (Katia Automatique Robot Intelligent Computer©) is a software with 2 main functions:
 
1. It enables companies to drastically reduce their energy bill and carbon footprint of their information technology infrastructure (- 48 %).
 
2. It is a human machine interface based on artificial intelligence for disability based on head movements, magnifying glass, text-to-speech, home automation, automatical execution, voice recognition…
It can also answer more than 450 000 questions in French, English, German and Spanish! It has more than 630 functions (webbrowser, writer, burn cds, drivers update...)
 
All these solutions are combined into a single interface.

We can sort all these functions in 4 categories:
- Family
- Education
- Professionnal
- Disability

Virtual Assistant a chatbot / virtual assistant representing Sainsbury's Bank

       by Creative Virtual since Feb 2009 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent Virtual Assistant Customers using the Sainsbury's Bank website are able to find answers to their questions quickly and easily thanks to their online virtual assistant. Covering topics ranging from insurance to travel services to Nectar Points, this V-Person™ system utilises a non-avatar template that reflects the company branding. The virtual assistant is launched through the use of the site search located at the top of each page on the website.

Laura a chatbot / virtual assistant representing T-Mobile

       by unknown since Feb 2009 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Laura Ask Laura

Need help with your phone settings?

Fancy finding out more about your mobile?

Our virtual assistant can help.

Jane a chatbot / virtual agent representing Enterprise Inns

       by Synthetix since Dec 2008 in English, Web, Branded conversations, Customer service, Leisure, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jane Synthetix launched its first smartAgent deployment in the Pub retail sector for Enterprise Inns Plc.

Enterprise Inns Plc is one of the largest leased and tenanted pub companies in the UK. It was formed in 1991 and now has over 7,000 pubs spread throughout England, Scotland and Wales. They have launched smartAgent on the corporate website to improve the online experience and reduce routine in-bound enquiries to their small customer service team. Specifically they wish to make the website easier to use, enhance the brand's trustworthy stance, ensure customers enjoy the online experience hence encourage return visits and finally improve feedback mechanisms so that the customer feels valued. Visitors to www.enterpriseinns.com can click on "Got A Question" and are greeted by smartAgent "Jane" who is there to answer queries twenty-four hours a day, seven days a week.

Lynn a chatbot / virtual agent representing Wessex Water

       by Synthetix since Nov 2008 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Lynn Synthetix successfully launched what is believed to be the first Virtual Agent deployment into the Utilities sector for the organisation delivering water and sewage services within South West England, Wessex Water.

Visitors to www.wessexwater.co.uk can click on "Got a question?" and are greeted by smartAgent Lynn who is there to answer queries twenty-four hours a day, seven days a week. The smartAgent has been implemented to improve the customer experience and reduce the routine inbound enquiries to the Wessex Water contact centre and thus saving costs.

Expired Shak a chatbot / virtual assistant representing Milton Keynes Council

       by Creative Virtual since Oct 2008 until Jul 2012 in English, Web, Branded conversations, Customer service, Government, Text recognition, Video, Commercial
chatbot, chatterbot, conversational agent, virtual agent Shak Milton Keynes Council have given their V-Person™ systems, Ask Shak and Ask Jo, another upgrade by intergrating Google search functionality. When a user asks a question or enters a keyword, Shak and Jo search both the V-Person knowledgebase and the Milton Keynes Council website for matches. Results of the site search are displayed in the 'Search Results' tab at the bottom of the template and, when no matches are found in the virtual assistant knowledgebase, in a page loaded in the background. This integration means that visitors to the Council's website are now able to find the answers to all their queries with the ease of one user friendly interface.

Carrie a chatbot / virtual assistant representing Mothercare

       by Transversal since Oct 2008 in English, Web, Body health, Branded conversations, Customer service, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Carrie Mothercare is improving the customer experience on its website with the launch of Ask Carrie, an interactive virtual assistant. Ask Carrie delivers fast, accurate answers to queries across the Mothercare website. Customers are able to ask questions directly using the system without the need to call or email the Mothercare contact centre. Ask Carrie also ensures faster access to the wide range of parenting information and resources on the Mothercare website. By allowing customers to search using everyday language it ensures that the Mothercare website remains a primary destination for parents.
The Ask Carrie persona was created to provide an approachable and engaging figure for customers and was launched as part of the major redesign of the Mothercare website. This also includes improved online product search, a wider range of content, and bigger, brighter product images all designed to deliver an improved customer journey.

Lucy a chatbot / virtual assistant representing O2

       by Creative Virtual since Sep 2008 in English, Web, Branded conversations, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Lucy O2’s Lucy, created in 3D for great reality, is an example of an avatar which displays a number of ‘emotions’ depending on the conversation taking place at the time. This V-Person™ can field questions for all parts of the O2 website including Pay Monthly, Pay & Go, Home Broadband and Mobile Broadband. In January 2010 Lucy answered her one millionth question on the web!

Lucy has been integrated with Live Chat from LivePerson to allow for a seamless user experience. The video below shows a brief demonstration of the handover from the Virtual Assistant to Live Chat.

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