| by Incesoft since Jul 2009 in Mandarin, Web, Branded conversations, Sales, Telecoms & utilities, Text recognition, Avatar, Commercial |
i8在线客服机器人是上海赢思软件技术有限公司为江苏移动开发的智能客服机器人。移动客户可以登录江苏公司网站，点击"爱帮在线"，即可向其咨询各类业务问题。"爱帮"机器人掌握了9000条移动业务知识点，基本覆盖了客户来电咨询的各类常规信息。碰到答不上的问题，"爱帮"也可人性化地让客户选择转向网上人工客服或进入"移动问答社区"。后台管理人员每日会根据客户提问的知识点进行"爱帮"机器人的信息更新与维护，使"爱帮"的大脑更加聪颖、充实。
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