The Swedish National Tax Board: How to report my income-tax? Ask Erik! Once a year, when private persons do their income taxes, the Swedish National Tax Board is answering a large amount of questions regarding the income-tax return and the form. During this period the Interactive Assistant Erik goes online to answer questions about private persons income-tax return. Erik has also marketed e-signatures in collaboration with more than 20 banks, and he is able to hand over technical questions, via chat, to real operators. Erik is seen as a digital co-worker amongst the employees of the Swedish National Tax Board. He has had positive media coverage (TV, radio, newspapers etc.) and he was also awarded as best internal idea at the whole Swedish National Tax Board 2003. (Erik is only online during the two months of tax declaration period)
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Futurist and author, Erwin Van Lun, founder of chatbots.org, is your man! 