Virtual Assistants by Artificial Solutions

Protected Mia a chatbot / virtual assistant representing Co-operative Banking Group

by Artificial Solutions since Oct 2011 in English, Web, Facial expressions, Finance & legal, Knowledge management, Text recognition, Text synthesis, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Mia The Co-operative implemented Mia (My Interactive Adviser), is an intelligent, humanlike virtual assistant who works alongside the real contact centre employees, instantly providing them with the correct answers to a wide range of banking and insurance questions.

Mr TeleTu a chatbot / virtual assistant representing TeleTu Italy

by Artificial Solutions since Sep 2011 in Italian, Web, Animals & aliens, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Mr TeleTu Mr Teletu is probably the first yellow pig to enter the world of artificial intelligence, guiding over 2.4 million customers online at Italy’s leading fixed line and ADSL service providers, TeleTu. Mr TeleTu, is a cute pig that features in all of the company’s campaigns, and now also as a Teneo Virtual Assistant that enables customers to register online to resolve their queries.

Mr TeleTu assists customers logging in to their account online for the first time, helping them find the required identification details and guiding them through the process. The next stage, which will be implemented imminently, sees the friendly pig on other sections of the website assisting customers in activating new services and helping with account administration such as invoices and payment.

Lisa a chatbot / virtual assistant representing Connexxion

by Artificial Solutions since Aug 2011 in Dutch, Web, Branded conversations, Customer service, Facial expressions, Gestures, Mobility, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Lisa Lisa provides human-like, two way conversations with Connexxion’s customers recommending the card most suitable for their needs, answering customer queries and providing help with travel plans.

Sol a chatbot / virtual assistant representing Artificial-Solutions

by Artificial Solutions since Mar 2011 in English, Web, Branded conversations, Facial expressions, Gestures, Proof of Concept, Sales, Text recognition, Text synthesis, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Sol Sol is the archetypal virtual assistant joining artificial-solutions from the 23rd century. She and her fellow VA´s are here to help organizations cut the costs of meeting rising demand for customer service. They can understand and interpret the meaning and context of customer queries usinge-mail, live-chat, sms or social networks. They can learn reason and understand and apply this knowledge to real customer interactions. They can answer questions, point to information or resourses, log issues, book service calls, even complete transactions through back-end or e-commerce systems and update databases- at all the same time.

Sol shines through as she chats with visitors to the website. If you try to catch her out or upset her , she wont get grumpy, but mat well surprised with the ansear, An embassador for Artificial Solutions, Sol tirelessly 24 hours a day.

Even a chatbot / virtual assistant representing Canal Digital

by Artificial Solutions since Nov 2010 in Norwegian Bokmål, Web, Branded conversations, Customer service, Facial expressions, Gestures, Telecoms & utilities, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Even Canal Digital is the biggest TV distributor in Norway and the second biggest broadband distributor. Canal Digital also operates in Sweden, Denmark and Finland.

The Teneo Virtual Assistant provided by Artificial Solutions is named "Even" and his aim is to answer questions related to TV, Internet and Phone. Even has a lovely personality and a great smile which he will show you if you write "fortell en vits" (tell a joke).

"Even" is also available at the contact form page, where Canal Digital has implemented the Teneo EmailOptimizer. When the user writes his or her question, "Even" will check his knowledge base and suggest an appropriate answer before the user hits the "send" button.

Protected Nathalie a chatbot / virtual assistant representing BBVA

by Artificial Solutions since Dec 2009 in Spanish, Web, Branded conversations, E-Learning, Facial expressions, Finance & legal, Gestures, Knowledge management, Text recognition, Text synthesis, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Nathalie Nathalie, developed and implemented by Artificial Solutions, is part of the Innovation Department's project to promote themselves internally amongst the BBVA staff. Her job is to answer staff members' questions regarding ongoing activities and projects, technology and general information about the department. "Nathalie's" knowledge will keep on growing following the activity of the Innovation Department and depending on the employees' need for more information. This is part of the ongoing maintenance of any VCA project implemented by Artificial Solutions.

Protected Jo@net a chatbot / virtual assistant representing Hospital Sant Joan de Deú

by Artificial Solutions since Jun 2009 in Catalan, Web, Body health, Branded conversations, Children, Customer service, Facial expressions, Gestures, Knowledge management, Text recognition, Text synthesis, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jo@net Spain´s famous hospital Sant joan de Déu (HSJD) now has a qualified, male nurse permantely online to help parents find their way around more than 1,000 useful healthcare tips and recommendations on the hospital´s website, supplemented by the us portal , KidsHealth. You do´t have to wait long, neither wait fot them to call you back. You can just have instant qualified ansers online. Thus HSJD wanted to improve the online experience for visitors to its website and make it easierfor parents to find clear information about children´s health issues. The hospital receives many calls everyday from parents anxious about theis children´s health and Joånet is able to deal with several hundred at a time.
Offers online help 24 hours a day, 7 days a week! He speaks Catalan and Spanish and can call up quick, informed answers from a vast grossary of medical terms, symptoms and illnesses covering than 1,000 healthcare issues. Joanet is able to understand and interpret the most complex of questions to provide intelligent answers and links to additional information on resourses. Joanet is a great guy with lovely sense of humor. He is great with kids too.




Jo@net a chatbot representing Hospital Sant Joan de Deu

by Artificial Solutions since Jun 2009 in Spanish, Web, Body health, Children, Customer service, Facial expressions, Gestures, Text recognition, Text synthesis, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jo@net Spain's famous hospital Sant joan de Déu (HSJD) now has a qualified, male nurse permantely online to help parents find their way around more than 1,000 useful healthcare tips and recommendations on the hospital´s website, supplemented by the us portal , KidsHealth. You do´t have to wait long, neither wait fot them to call you back. You can just have instant qualified ansers online. Thus HSJD wanted to improve the online experience for visitors to its website and make it easierfor parents to find clear information about children´s health issues. The hospital receives many calls everyday from parents anxious about theis children´s health and Joånet is able to deal with several hundred at a time.

Eva a chatbot / virtual assistant representing Scandinavian Airlines

by Artificial Solutions since Jun 2009 in Danish, Web, Branded conversations, Customer service, Mobility, Sales, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Eva One of the leading airline companies in Scandinavia - Scandinavian Airlines - use the Interactive Assistant Eva on their Danish Website to help customers with information about flights, check-in, payments and general navigation on the Website. Eva speaks Danish and not English.

Tia a chatbot / virtual agent representing Telekom Slovenije

by Artificial Solutions since Mar 2009 in Slovene, Web, Branded conversations, Customer service, Sales, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Tia TIA is a VCA (Virtual Chat Agent) solution for the users of Telekom Slovenije who are looking for solutions or answers regarding their electronic communications online.

The solution will be aimed mostly at Telekom Slovenije's residential users, as well as business public, the media and others. TIA is qualified to answer the most frequent questions, connect a question with the right website, or point the user in the right direction. Her knowledge base will be upgraded on a daily basis.
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