Virtual agents / Chatbots
in United Kingdom

This chatbot is the University of Wolverhampton's Library Learning and Information Services virtual assistant.

The agent gives you great makeup tips especially around False Lash Effect Mascara, it also has great links to content on Facebook, You Tube and along with Exclusive videos from Caroline Barnes (a Max Factor makeup artist). This agent uses the latest click to share technology which gives the agent a great viral edge. Users can be watching the video or taking a poll and instantly share the content with their friends in messenger.

The "Greybeards Project" is about designing virtual guides for virtual worlds that can help people in their journeys. They can be used as guides for your SIM, mentors, and for fully immersive training.

The first of these "Virtual Guides" is Sun Tzu who was demonstrated for the U.S. Joint Forces Command (USJFCOM) exhibit at MODSIM World on October 14-16, 2009 at the Virginia Beach Convention Center.

This project originally started using another platform for the chabot AI but Daden were approached as the client wanted a more advanced AI solution.

Sun Tzu is now using AI technologies from Daden inside Second Life. This advanced AI provides many capabilities for the use of automated avatars in virtual worlds for training and as
virtual guides including:

• Guided tours
• Avatar movements
• Teleportation
• Web scraping
• Chatbot
• Emotion engine
• Instant messaging
• Twitter updates
• Ability to learn from the environment

The "web scraping" technology enables the Virtual Guide to respond to questions by scraping data off web services (like Wikipedia and others) to provide responses to questions.

Tesco Direct’s V-Person™ has a clean, professional template design complete with their well-known company logo and motto. Users can easily browse the clickable FAQs or type a free text entry to find the answer to their query 24 hours a day, 7 days a week without the hassle of contacting a call centre. This install also gathers feedback from users about the usefulness of answers and call savings thus helping to constantly improve the system.

Synthetix successfully launched its third Virtual Agent deployment into the Utilities sector for the organisation delivering water and sewage services within the south east of England, Essex & Suffolk Water.

Visitors to www.eswater.co.uk can click on "Ask us" and are greeted by one of several smartAgents (selected at random) who are there to answer queries twenty-four hours a day, seven days a week. The smartAgent has been implemented to improve the customer experience and reduce the routine inbound enquiries to the Essex & Suffolk Water contact centre and thus saving costs.

Synthetix successfully launched its second Virtual Agent deployment into the Utilities sector for the organisation delivering water and sewage services within the north east of England, Northumbrian Water.

Visitors to www.nwl.co.uk can click on "Ask us" and are greeted by one of several smartAgents (selected at random) who are there to answer queries twenty-four hours a day, seven days a week. The smartAgent has been implemented to improve the customer experience and reduce the routine inbound enquiries to the Northumbrian Water contact centre and thus saving costs.

Quizzo powered by Bing search gives you the chance of winning great prizes on Britain's first online Messenger quiz! Battle against other quiz fans in a real-time online brain-fest. Join your host Bing Master and show off your knowledge, don't worry if you get stuck on a question, just use Bing search to find your answer. You'll get free emoticons just for playing. The winner will get a unique prize! Prizes change every week, varying from an Xbox 360 to a photo printer.

Cleverbot listens to his conversational partners and repeats in a very smart way.

Cleverbot is available on iPhone and iPad. The app costs a one-off $2.99, €2.39 or £1.79.