NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
| by The Selfservice Company since Nov 2010 in English, Web, Branded conversations, Customer service, Sales, Text recognition, Trade, Picture, Commercial |
Ortso is a new concept with a reversed auction. People can please a product that they want to buy and retailers bid for their offering.| by Creative Virtual since Oct 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Finance & legal, Text recognition, Animated avatar, Commercial |
Visitors to the M&S Bank website are greeted by the friendly face of Hannah, their online Virtual Assistant. This V-Person™ system features an In-Conversation Survey (ICS) to help gather information about the usefulness of provided answers and call savings.
| by Creative Virtual since Sep 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Text recognition, Travel, Animated avatar, Commercial |
Located on the Contact Us page of On the Beach’s website, animated avatar Alison is available 24 hours a day to answer questions. She is an expert on beach holidays and can even give users current weather information for holiday destinations (try asking “What is the weather in Tenerife?”). The template design for this V-Person™ includes a context sensitive customer service/promotional area on the bottom right so that a variety of clickable images are displayed depending on the user input.
| by Creative Virtual since Sep 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial |
Visitors to the Tesco Mobile Help page are greeted by the friendly face of Ask Rachel, Tesco Mobile’s V-Person™. Animated Rachel, Head of Virtual Customer Service, answers questions falling under a wide range of categories including phone deals, contracts and problems. Rachel’s integrated SmallTalk also allows her to chat with users about herself giving information about her family, her pets and her birthday.| by Synthetix since Aug 2010 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial |
Synthetix has launched a a fifth Virtual Agent into the Water Utilities sector for Yorkshire Water. The company manage the collection, treatment and distribution of water in Yorkshire, supplying around 1.24 billion litres of drinking water each day. At the same time Yorkshire Water also collect, treat and dispose of about one billion litres of waste water safely back into the environment.
| by Synthetix since Jul 2010 in English, Web, Branded conversations, Cooking, Customer service, Text recognition, Picture, Commercial |
Synthetix has successfully deployed an integrated Virtual Assistant solution with pre recorded video footage for Morrisons supermarket.| by Nuance since Jun 2010 in English, Web, Mobility, Text recognition, Animated avatar, Commercial |
Michelin creates a personal and close relationship with its customer through the Michelin Man.| by Elzware since Jun 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Proof of Concept, Sales, Social, Text recognition, Avatar, Commercial |
Ok, this is a business bot which has Phil Hall's face digitised and active on the front page.| by Elzware since Apr 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Text recognition, Avatar, Commercial |
Dee may not be exactly like us, with blood coursing through her veins, but she is much more than a search facility and a traditional FAQ. | by Mindskate since Mar 2010 in English, Web, Social, Speech synthesis, Text recognition, Avatar, Commercial |
Dadorac is an iPhone App with speech synthesis and 5 avatars. Don't want to give set questions to ask, but try to ask about whatever interests you, using conventional spellings. Try questions that you would ask a friend, but that conventional chatbots would provide poor responses to. Some examples might be:
Grey out: