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Virtual agents / Chatbots
in United Kingdom

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Virtual Assistant - United Kingdom

Carrie a chatbot / virtual assistant representing Mothercare

       by Transversal since Oct 2008 in English, Web, Body health, Branded conversations, Customer service, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Carrie Mothercare is improving the customer experience on its website with the launch of Ask Carrie, an interactive virtual assistant. Ask Carrie delivers fast, accurate answers to queries across the Mothercare website. Customers are able to ask questions directly using the system without the need to call or email the Mothercare contact centre. Ask Carrie also ensures faster access to the wide range of parenting information and resources on the Mothercare website. By allowing customers to search using everyday language it ensures that the Mothercare website remains a primary destination for parents.
The Ask Carrie persona was created to provide an approachable and engaging figure for customers and was launched as part of the major redesign of the Mothercare website. This also includes improved online product search, a wider range of content, and bigger, brighter product images all designed to deliver an improved customer journey.

Expired Regus a chatbot / virtual assistant representing Regus PLC

       by The Virtual Zone since Sep 2008 until Apr 2009 in English, Web, Text recognition, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent Regus Regus is a Virtual Assistant designed to answer questions you may have about virtual offices. Can you hire offices? Meeting rooms? Is stationery supplied? Are refreshments available for meeting rooms? In fact everything you might want to know about using virtual offices.

Tom a chatbot / virtual assistant representing Best Western Hotels

       by Synthetix since Sep 2008 in English, Web, Text recognition, Travel, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Tom What smartAgent is hoping to achieve for Best Western; Answer customer queries without having to phone or e-mail, reduce CRM costs, improve customer satisfaction and loyalty and provide a feedback mechanism for customer wants and needs.

Best Western is using the Synthetix.info analytics service to analyse visitors wants and needs by looking at the questions they ask. The conversation logs also allow them to make sure that Tom and Lucy always have up to date information. Jo Ogden, Head of Ecommerce and Distribution at Best Western is aiming to answer more queries online with lower CRM costs and to improve customer loyalty. "It's designed to make sure our customers have an enjoyable experience and improve conversions", she said.

Lucy a chatbot / virtual assistant representing O2

       by Creative Virtual since Sep 2008 in English, Web, Branded conversations, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Lucy O2’s Lucy, created in 3D for great reality, is an example of an avatar which displays a number of ‘emotions’ depending on the conversation taking place at the time. This V-Person™ can field questions for all parts of the O2 website including Pay Monthly, Pay & Go, Home Broadband and Mobile Broadband. In January 2010 Lucy answered her one millionth question on the web!

Lucy has been integrated with Live Chat from LivePerson to allow for a seamless user experience. The video below shows a brief demonstration of the handover from the Virtual Assistant to Live Chat.

Expired Louise a chatbot / virtual assistant representing PayPal

       by Nuance since Sep 2008 until Dec 2012 in English, Web, Text recognition, Trade, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Louise Hello, I'm Louise and I'm here to answer your questions about PayPal. Even though I'd like to be a real person, I'm not. I'm programmed to answer your questions. How can I help you?

Hollie a chatbot / virtual assistant representing Bourne Leisure

       by Synthetix since Aug 2008 in English, Web, Text recognition, Travel, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Hollie Virtual Hollie is providing answers to questions from people interested in visiting a number of holiday parks across the United Kingdom. The virtual assistant is currently dealing with thousands of visitors each month. The technology is answering customer queries on a variety of subjects whilst also navigating the user to additional content that appears on the website. The virtual assistant contains a wide range of content, this includes information on key attractions, when famous people are performing and routine information about each venue such as "what time do you need to check in". One of the more interesting aspects of the deployment is that "Hollie" promotes some of the events that are taking place at the resorts over the course of the year.

Staff at Butlins have full access to a wealth of management and customer contact data via the Synthetix analytics service. They can see all the questions that users to the assistant have posed. This allows them to make sure that Hollie is always updated to answer any new queries that may arise. The system also provides detailed management reports to monitor the success of the smartAgent. Hollie is the first live edition of smartAgent Version 4 and has many new features and functions that enhance the system for both the user and the website owner.

Expired Virtual Assistant a chatbot / virtual assistant representing Aviva

       by Creative Virtual since Jul 2008 until Apr 2013 in English, Web, Branded conversations, Customer service, Finance & legal, Sales, Text recognition, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent Virtual Assistant Aviva’s V-Person™ helps users with questions about Motor, Home and Travel insurance. Besides being found on these pages, the virtual assistant has also been deployed on the Car Quote form and can be launched by users logged into the Self Service area. The use of Site Context allows for content to be restricted to keep the user from being drawn out of a specific content group before an application or sale is completed.

Sarah a chatbot / virtual assistant representing Royal Mail

       by Transversal since Jun 2008 in English, Web, Branded conversations, Customer service, Text recognition, Trade, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Sarah Sarah is the virtual online assistant of Royal Mail. She gives immidiate answers to questions posed by the Royal Mail´s customers. The majority of the enquiries are on the delivery status of parcels.

Expired Virtual assistant a chatbot / virtual assistant representing Alliance Leicester

       by Creative Virtual since Jun 2008 until Jun 2012 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent Virtual assistant Alliance & Leicester has removed their site search tool and replaced it with their Virtual Assistant. Typing a question or keyword in the search box on their homepage automatically brings up the Virtual Assistant.

Expired Mortgage Brian a chatbot / virtual assistant representing Mortgage Trading Exchange

       by Creative Virtual since May 2008 until Nov 2012 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Mortgage Brian Mortgage Brian, the Mortgage Trading Exchange (mte)'s V-Person™ solution, features static images of a real person which change depending on the user input. The virtual assistant is available 25/7 to answer queries on the mte website.
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