Eve is a Virtual Assistant that helps people using the German electricity supplier Yello Strom’s website – answering questions and dealing with customer enquiries.
Eve is capable of holding ‘human-like’ intelligent, two-way conversations. She understands questions, responds with meaningful replies and performs related tasks such as navigating to a relevant webpage or helping visitors complete a form. Eve remembers facts, learns from the conversations and can access online information by integrating with enterprise systems.
Eve is not just a pretty face, she is also able to troubleshoot, answer complex questions, engage in an interactive dialogue and connect to enterprise systems, and these attributes mean that Eve could be considered a third generation Virtual Assistant (according to the definition by Forrester Research).