Virtual agents / Chatbots
in Netherlands

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Facial expressions - Netherlands - The expression of an agent's head and face: Muscular facial changes, skin changes, gazing and head movements.
chatbot, chatterbot, conversational agent, virtual agent Fleur The virtual assistant has the typical look and feel of InShared. Fleur is made of a pink drawing combined with a black and white photo. Therefore she fits really well into the website of InShared. Fleur answers all kinds of questions about products and services thoughout the website: homepage, subpages en contact page.

Next to answering questions we’ve added a few functionalities:
• Contextual faq’s are related to the customer question.
• Page related FAQ’s on the subpages give suggestions for relevant information given the webpage.
• The 5 FAQ’s on the contact page are related to the top 5 most asked questions per e-mail.
chatbot, chatterbot, conversational agent, virtual agent Lisa Lisa provides human-like, two way conversations with Connexxion’s customers recommending the card most suitable for their needs, answering customer queries and providing help with travel plans.
chatbot, chatterbot, conversational agent, virtual agent Lisa Lisa is a CyberTwin created by SNV, a non-profit international development organization, to live on the their Intranet support pages. Lisa acts as a self-service tool for all staff members, providing accurate support 24×7.
chatbot, chatterbot, conversational agent, virtual agent DEIRA DEIRA - Dynamic Engaging Intelligent Reporter Agent is a virtual horse race reporter, specifically designed for reporting on horse races. The intention is to provide an alternative for real race reporters. Usage and adaptation The system may be adapted in many ways. The face can easily be replaced, as long as it can be used by Visage Interactive. The voice can be generated by any text-to-speech generator. What events are generated and the corresponding sentences that can be uttered about that event can also easily be adjusted, since they are expressed in rules and grammars respectively. This means adapting the reporter to report on a different type of race should be an easy thing to do. Also, the system is designed in a very modular way, which should make other structural changes fairly straight-forward to make.

DEIRA has a large vocabulary, which is easily extendible to include even more. Emotional display is done by intonation of speech as well as physically in the face. The design was highly influenced by the opinions of potential users (in the case of horse race reporting), who were polled multiple times during development. The system is also easily adjustable for use in other kinds of races.

The provided horse race simulation software is used to provide input on the state of the race. DEIRA analyses this information and eventually sends the resulting utterance including emotional expression to the visual representation software Visage Interactive which in turn shows the agent reporting the race.

Within DEIRA, horse race information is received by the Race Analysis Module, which scans the changing race state for events that are possibly interesting to report. These events are then passed on to the Mental Model which adjusts the global mental state and adds a local mental state to the incoming events. The events are then queued in the Event Queue, making them available for the other modules.

The Text Generation Module takes the highest priority event without text and generates suitable sentences based on the grammar to describe it. The Speech Generation Module is responsible for making this text suitable for the text-to-speech engine, also adding the emotional aspects to the speech.

The Face Animation Module provides the corresponding facial expression information. When an event has obtained all the necessary information from these modules, the Output Module sends it all through to Visage.
chatbot, chatterbot, conversational agent, virtual agent Anna Anna is IKEA's virtual assistant. Anna answers questions about IKEA products, prices, sizes, delivery, spare-parts, opening hours etc. and opens related pages in a browser window. Furthermore, Anna knows when your local IKEA restaurant is open and what they serve for lunch! She also answers simple but personal questions like 'what's your name?' On top, she shows emotions, for example if she couldn't find information you are looking for.
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