Virtual agents / Chatbots
in Netherlands

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Virtual Agent - Netherlands
chatbot, chatterbot, conversational agent, virtual agent Nienke Nationale-Nederlanden (NN) is one of the largest insurance companies in the Netherlands. Nienke is the virtual host on the corporate website http://www.nn.nl. She answers all questions about the insurances en services of Nationale Nederlanden. Next to the answer she provides frequently asked questions related to the subject of the customer’s interest.
chatbot, chatterbot, conversational agent, virtual agent Pascale Pascale answers questions from customers of Neckermann.com.
She gives information about shipping costs, monthly payments, the "Mijn Neckermann" account, etc.
chatbot, chatterbot, conversational agent, virtual agent Ben You can ask all your questions to Ben, the Telco in the Netherlands
chatbot, chatterbot, conversational agent, virtual agent Billie This virtual service agent is the first contact moment for the customers of bol.com. By asking only relevant questions, the agent comes to an relevant answer for the problem or question the customer has. If the problem persists or when a customer has complaints, an e-mail will be made within the conversation and sent to the backoffice.
chatbot, chatterbot, conversational agent, virtual agent Ally The City Council Almere uses virtual assistant Ally to answer all questions of the citizens of Almere for several years now. Since July 2011 Ally also answers questions of tourists, entrepreneurs and students on www.almere.nl. The combination of answers, frequently asked questions and search provides information to all kind of questions.
Ally brings the online possibilities to the attention of the citizens. For example requests for permits or appointments for waste collection. In the Digital City Desk she stimulates the online possibilities by pushing directly the right page including forms. Frequently asked questions are presented per product page in the language of the citizens. This to explain the application process of the product.

Protected Tante Jo a chatbot / virtual agent representing RET (Rotterdam public transport)

chatbot, chatterbot, conversational agent, virtual agent Tante Jo Tante Jo (Aunt Jo) answers all questions about the OV Chipcard in Rotterdam
chatbot, chatterbot, conversational agent, virtual agent Tim For Timing, a Dutch employment agency, Interactive Agent `Tim` helps end-users to search for a job. Job offers are shown in an activity window. When no job offers are found, the Agent remembers your criteria and informs you later by e-mail when new offers are published.'
chatbot, chatterbot, conversational agent, virtual agent Marco Borsato Marco Borsato, a popular Dutch music artist, has his own Interactive Agent since October 2006. The knowledge of the Agent was entered by Marco himself, to make chatting with his virtual counterpart a life-like experience. This Agent is already a huge success, with thousands of new fans adding him to their MSN daily.
chatbot, chatterbot, conversational agent, virtual agent DEIRA DEIRA - Dynamic Engaging Intelligent Reporter Agent is a virtual horse race reporter, specifically designed for reporting on horse races. The intention is to provide an alternative for real race reporters. Usage and adaptation The system may be adapted in many ways. The face can easily be replaced, as long as it can be used by Visage Interactive. The voice can be generated by any text-to-speech generator. What events are generated and the corresponding sentences that can be uttered about that event can also easily be adjusted, since they are expressed in rules and grammars respectively. This means adapting the reporter to report on a different type of race should be an easy thing to do. Also, the system is designed in a very modular way, which should make other structural changes fairly straight-forward to make.

DEIRA has a large vocabulary, which is easily extendible to include even more. Emotional display is done by intonation of speech as well as physically in the face. The design was highly influenced by the opinions of potential users (in the case of horse race reporting), who were polled multiple times during development. The system is also easily adjustable for use in other kinds of races.

The provided horse race simulation software is used to provide input on the state of the race. DEIRA analyses this information and eventually sends the resulting utterance including emotional expression to the visual representation software Visage Interactive which in turn shows the agent reporting the race.

Within DEIRA, horse race information is received by the Race Analysis Module, which scans the changing race state for events that are possibly interesting to report. These events are then passed on to the Mental Model which adjusts the global mental state and adds a local mental state to the incoming events. The events are then queued in the Event Queue, making them available for the other modules.

The Text Generation Module takes the highest priority event without text and generates suitable sentences based on the grammar to describe it. The Speech Generation Module is responsible for making this text suitable for the text-to-speech engine, also adding the emotional aspects to the speech.

The Face Animation Module provides the corresponding facial expression information. When an event has obtained all the necessary information from these modules, the Output Module sends it all through to Visage.

Expired Lotte a chatbot / virtual agent representing Talpa Media

chatbot, chatterbot, conversational agent, virtual agent Lotte For television channel Tien the Interactive Agent "Lotte" was launched on MSN, based on a character from a Dutch television show. This Agent knew everything about events that happened in the show. Right now she is no longer available as the show ended in April 2007.',
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