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Virtual agents / Chatbots
in United States

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Telecoms & utilities - United States - Connectivity (internet, landlines, mobile phone, wireless) and natural resources delivered to the home (water, electricity & gas)
chatbot, chatterbot, conversational agent, virtual agent Amy / Andrew Amy and Andrew Ingram are autonomous AI assistants who schedule meetings with people inside or outside your organisation. You have to connect them to your calendar and update your preferences, then all you have to do is include them in conversations in mail or Slack.
There are three pricing schedules: $ 17/month for an individual, $ 39/month per user in a team (including analytics) and $ 59 per user in an enterprise (including security protocols, custom analytics and reporting).
chatbot, chatterbot, conversational agent, virtual agent Cloudia Cloudia welcomes potential clients on Cloud9realtime's Website.

After receiving an email invitation, Cloudia welcomes people directly in the virtual reception room and assist them in getting set-up in the cloud.

Cloudia’s mission is to lead people on the Web service and help them to discover the product with a personalized conversation.
chatbot, chatterbot, conversational agent, virtual agent Cloudius Cloudius greets the visitors a Virtual Support Center.

He is the "Cloud9 Guru", the personal assistant that assists users on the Cloud9 website.
They can ask any question they have about the Cloud9 application and services.

Cloudius missions are:

- to decrease the number of support calls
- to promote the discovery of the offer and servives provided by Cloud9 Real Time.

Cloudius include the following features:

- 3D Anamited Avatar
- US English TTS
- HTML5 compatible interface
- All of Living Actor Assistant's features including full online administration and analytics, multi-contributors, white board for enriched answers...
chatbot, chatterbot, conversational agent, virtual agent PeTE The PeTE, a truly helpful Virtual Assistant for the newly developed AT&T corporation.

The PTE at AT&T provides business customers exclusive access to sample code, APIs, SDKs and technical documentation for building mobile productivity solutions for enterprises of all sizes.

PeTE from is helping customers with intent - recognition search and customer - engagement triggers. It has like a cool avatar too - The Parrot.
chatbot, chatterbot, conversational agent, virtual agent Charlie Charlie is AT&T’s new customer service representative, available 24/7. She currently answers frequently asked questions about Wireless billing and payments, DSL Internet email setup and connectivity, and U-verse remote control. She is able to provide personalized assistance when a user logs into their AT&T account. Charlie is continuously expanding her range of topics and will soone be able to answer questions about Wireline/Home Phone issues.
chatbot, chatterbot, conversational agent, virtual agent Susan Susan is a Virtual Assistant active within the ChatStat website. She is a customer service agent that provides information about ChatStat's offer.

Protected Kate a chatbot representing AT&T BusinessDirect

chatbot, chatterbot, conversational agent, virtual agent Kate Customers visiting the AT&T BusinessDirect Portfolio will be able to click one of the "Ask Kate" icons, appearing in various places throughout the website, and open a chat window to enter their question, just as if they were chatting with an agent. Kate provides a friendly, immediate written and spoken response, creating a personal and interactive experience. From deals on devices, to finding applicable discounts and getting answers to questions about service contracts, Kate can provide the same high-touch service available from call-center representatives.

For example, when a customer needs help upgrading their device, Kate will guide them through the selection process, making the buying experience personal and easy.

The technology behind Kate provides a conversational interface that goes beyond the traditional natural language processing employed by most avatars and virtual agents. Kate has the ability to understand the intent of phrases and the context in which questions are asked, guiding customers to information and offers relevant to them. She's even able to navigate users to the most helpful web pages and provide additional links to related information. For difficult questions, Kate will ask clarifying questions to help locate answers quickly.

The business-savvy virtual agent is integrated with the other real-time support options. If a customer needs to speak to an agent, the agent has access to the chat with Kate, eliminating the need for the customer to re-explain the query. Not only is Kate able to interact with customers on a variety of subjects; she also has her own opinions — including plans on how she will spend her retirement.

Protected Kelly a chatbot / virtual assistant representing Entergy

chatbot, chatterbot, conversational agent, virtual agent Kelly InteliWISE has recently installed its HelpAgent™ at a leading US utility operator – Entergy. It answers web users' questions about the service and helps them fill out essential forms and questionnaires. In addition, the Virtual Agent is knowledgeable about the most common issues that users may have with the Entergy Online Customer Service Center.

The InteliWISE HelpAgent™ is fully integrated with the Entergy Online Customer Service Center.
chatbot, chatterbot, conversational agent, virtual agent Arvato Virtual Assistant Arvato digital services is a vendor of integrated service packages for the video, audio, games and IT/technology sectors. Its service chain covers everything from post production and replication to fulfillment, from distribution/supply chain management and financial services to electronic content distribution, all backed by end-to-end IT systems. Virtual Assistant helps clients to find their passwords, account numbers and other crucial information.
chatbot, chatterbot, conversational agent, virtual agent Penny Penny, Verizon’s payroll support agent, answers questions on the internal Verizon Payroll site and is very popular with employees. Surveys rate her performance at 40+ percent call avoidance.
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