Olivier is the Customer Service Virtual Assistant
of Lyonnaise des Eaux. He answers thousands of questions every month on payment, invoices and all the clients' requests regarding their contract.
After 12 months, he has reduced by 30% the number of entering e-mails to the Customer Service department.
Any answer of Olivier includes:
- Full body, facial and lips animations
- A vocal answer, generated in Text-to-Speech
- A textual answer in a text balloon
- Answer complements in an optional screen
- Suggestions for indepth information search