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NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
| by The Selfservice Company since Oct 2007 in English, Web, Branded conversations, Customer service, Mobility, Text recognition, Avatar, Commercial |
| by The Selfservice Company since Oct 2007 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial |
KPN's virtual assistant answer's questions regarding InternetPlusBellen. If the virtual assistant doesn't know the answer, live chat is offered. The callcenter agent knows the conversation with teh virtual assistant and can act upon it.