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Amy
a chatbot / virtual assistant representing TalkTalk
| by Creative Virtual since Nov 2012 until Oct 2013 in English, Web, Branded conversations, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial |
Ask Amy provides 24/7 support on the TalkTalk website. She can answer questions on TV, Mobile, Broadband, Moving Home, Online Safety and much more.
| by Pandorabots since Oct 2012 in English, Web, Speech recognition, Speech synthesis, Text recognition, Faceless, Commercial |
CallMum is the UK Edition of the mobile virtual asssitant CallMom from Pandorabots. CallMum is a mobile, voice-activated personal assistant that can have a conversation, dial a number, send an email or SMS message, learn contacts, provide help with the app, search the web, open a URL in a browser, read data from web services, check battery status, give directions and find a location on the map -- all through natural language, voice commands.| by The Selfservice Company since Oct 2012 in English, Web, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial |
Amanda is the virtual assistant for Anglian Water, the largest water and waste water company in England and Wales by geographical area. Keen to drive operational efficiencies, but also to provide great service, Anglian Water have introduced Amanda to their website to help their customers by answering questions about their water supply, payment options, special tariffs and more. She also helps users determine the correct course of action in the case of leaks and shortages. On top of that, she offers helpful navigational support on the website. Anglian Water have also utilised our own Live Chat product to ensure that enquiries that are best dealt with by their contact centre staff have an easy seamless escalation when someone is available to handle the enquiry.
| by InteliWISE since Sep 2012 in English, Web, Branded conversations, Fashion, Gesture recognition, Sales, Text recognition, Text synthesis, Avatar, Commercial |
MIA is an InteliWISE Sales Assistant in the UK Acess store.
Phoebe
a chatbot / virtual assistant representing Photobox
| by The Selfservice Company since May 2012 until Jan 2015 in English, Web, Branded conversations, Customer service, Knowledge management, Social, Text recognition, Avatar, Commercial |
Photobox, the leading European online photo servicing company, have chosen to work with SelfService Company, as a best in class Virtual Assistant provider, to further improve their multiple award winning website. Renowned for innovation and superb customer service, Photobox wanted to ensure that their customers had an online guide to provide immediate help for enquiries. Working with their RightNow knowledge base Phoebe is the first point of contact for all online product and service related queries.
Anna is an emotionally driven, 3D Virtual Assistant which answers customer questions regarding their gaming, account and general queries. No only does Anna create empathy with accurate and emotional responses to customer questions, but she offers the customer live chat interaction should more complex queries arise. Anna has already had an immediate impact by increasing the customer experience and reduced the email and live chat contact volumes.
| by Synthetix since Feb 2012 in English, Web, Branded conversations, Cooking, Customer service, Gestures, Text recognition, Picture, Commercial |
Synthetix has successfully deployed another integrated Virtual Assistant solution for Morrisons supermarket.
Sarah
a chatbot / virtual assistant representing First Great Western
| by Creative Virtual since Dec 2011 until Oct 2013 in English, Web, Branded conversations, Customer service, Text recognition, Travel, Avatar, Commercial |
Ask Sarah, First Great Western's V-Person™, is available 24/7 to answer questions on topics including planning a journey, purchasing tickets and reserving seats. This install includes an In-Coversation Survey (ICS) designed to collect information about the usefulness of answers and saved calls and emails.
Harriet
a chatbot / virtual assistant representing Harrow Council
| by Creative Virtual since Oct 2011 until May 2012 in English, Web, Branded conversations, Customer service, Facial expressions, Government, Text recognition, Animated avatar, Commercial |
Harrow Council's Virtual Assistant, Ask Harriet, is located on the council website to answer enquiries specifically about Housing and Council Tax benefits. This V-Person™ template design is very user-friendly and allows visitors to enter their question in the free text box or chose from a list of clickable FAQs.
Mia
a chatbot / virtual assistant representing Co-operative Banking Group
| by Artificial Solutions since Oct 2011 in English, Web, Facial expressions, Finance & legal, Knowledge management, Text recognition, Text synthesis, Avatar, Commercial |
The Co-operative implemented Mia (My Interactive Adviser), is an intelligent, humanlike virtual assistant who works alongside the real contact centre employees, instantly providing them with the correct answers to a wide range of banking and insurance questions.
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