Chatbots by Artificial Solutions

BeauCo a chatbot representing Shiseido

chatbot, chatterbot, conversational agent, virtual agent BeauCo Shiseido is one of the oldest cosmetics companies in the world. Despite being steeped in history, innovation has always been at the heart of the business and Shiseido is using Teneo to develop a closer relationship with its younger customer base with the “Beau-co” beauty app. Beau-co customers can converse with the app about all manner of beauty related topics such as how to apply eye make-up, as well as specific Shiseido products. Beau-co delivers the experience in a lively and engaging way to its younger customer base, who predominately use smartphones.
Shiseido recognized that a conversational aspect would give them the desired interaction and provide a wealth of information about their customer base, but building and delivering such an app in Japanese was a challenge. Not only are words and phrases built complexly, but users frequently insert non-Japanese characters if using a text input. Teneo was the only natural language technology capable of delivering this human-like, intelligent experience in Japanese.

bot a chatbot representing Kindred

chatbot, chatterbot, conversational agent, virtual agent bot Kindred have over 13,000,000 customers, and developed a speech-enabled app to help them place bets easily and more quickly. Kindred streams over 30,000 live events a year, and the Teneo solution offers in-game betting, allowing users to use conversational, natural language – even colloquial terms and club nicknames – to place bets of any type at any time. The app will disambiguate where, for example, there are more than one team with similar names, or multiple games scheduled for the same week. 94% of app users have rated it as innovative. Kindred chose Teneo for its ability to handle conversational inputs, as well as the ease with which the same solution can be deployed across multiple channels, using the same knowledge, offering a consistent and uniform easy betting experience.
 
chatbot, chatterbot, conversational agent, virtual agent Sofia Sofia answers customer queries via the www.flytap.com website (Portuguese version). Her extensive knowledge enables her to respond to a wide range of questions from check-in options and baggage rules and allowances, to services for passengers with special needs and on board services for passengers travelling in Executive and Economy class.

Widdy a chatbot representing Widiba

chatbot, chatterbot, conversational agent, virtual agent Widdy Widdy is the chatbot for Italian bank Widiba. Widdy is a conversational digital employee capable of sophisticated understanding of complex issues who not only helps customers, but is able to continually learn from these interactions. Widiba chose Teneo in order to create an intelligent online assistant that was easy to update with new knowledge and capabilities, that would deliver a high quality of service, and create a positive customer experience.
Widdy can help users with every step of their time on the Widiba website, for example taking them through all the stages of opening a new account step-by-step. Should the user suspend this activity and return to it later, Widdy can recognize what steps have already been completed to enable the account to be finalized without wasting the customer’s time. In recent months Widiba has expanded and upgraded its use of the Teneo platform and now, Artificial Solutions’ technology is enabling Widiba to offer predictive help to customers emailing its contact centre via the website, by using natural language understanding to automatically answer the question even before they hit the send button.
chatbot, chatterbot, conversational agent, virtual agent Julia Julia is an intelligent virtual assistant that allows customers to ask questions via Kabel Deutschland’s website using their own words. She is able to interpret and resolve complex queries concerning technical support or invoice inquiries and deal with simple issues such as a change of address that can be time-consuming for call centers. As the online representative of Germany’s largest cable operator, supplying services to approximately 8.5 million households, Julia encourages users to log in so she can offer a more personalized service including the use of their name and provide further detailed responses based on their account information.
chatbot, chatterbot, conversational agent, virtual agent Indigo Indigo is the personal assistant app you speak to using every day language in order to get things done.

Jana a chatbot representing Deutsche Post

chatbot, chatterbot, conversational agent, virtual agent Jana Deutsche Post turned to Artificial Solutions to help them deliver Jana, their chatbot who helps customers with their queries and questions on the Deutsche Post “E-post” service. E-Post is an innovative and secure digital mail handling, forwarding and delivery service which enables customers to securely send and receive mail items online, saving time and money. Naturally, such a service generates questions from new and existing users.

Jana helps both business and residential E-Post customers with all their queries by accessing the main Deutsche Post knowledge base, displaying relevant web pages and more - all in a friendly, conversational style. She is not just a pretty, friendly face though – Jana can recognize that some words have several meanings, like Frankfurt-Main or Frankfurt-Oder; or that in colloquial language, different words have nearly the same meaning, such as ‘postage’ and ‘price’. This enables her to ensure high levels of customer satisfaction and issue resolution.

Protected Mia a chatbot / virtual assistant representing Co-operative Banking Group

chatbot, chatterbot, conversational agent, virtual agent Mia The Co-operative implemented Mia (My Interactive Adviser), is an intelligent, humanlike virtual assistant who works alongside the real contact centre employees, instantly providing them with the correct answers to a wide range of banking and insurance questions.
chatbot, chatterbot, conversational agent, virtual agent Mr TeleTu Mr Teletu is probably the first yellow pig to enter the world of artificial intelligence, guiding over 2.4 million customers online at Italy’s leading fixed line and ADSL service providers, TeleTu. Mr TeleTu, is a cute pig that features in all of the company’s campaigns, and now also as a Teneo Virtual Assistant that enables customers to register online to resolve their queries.

Mr TeleTu assists customers logging in to their account online for the first time, helping them find the required identification details and guiding them through the process. The next stage, which will be implemented imminently, sees the friendly pig on other sections of the website assisting customers in activating new services and helping with account administration such as invoices and payment.
chatbot, chatterbot, conversational agent, virtual agent Lisa Lisa provides human-like, two way conversations with Connexxion’s customers recommending the card most suitable for their needs, answering customer queries and providing help with travel plans.
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