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Virtual agents / Chatbots
in United Kingdom

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Commercial - United Kingdom

Expired Lucy a chatbot / virtual assistant representing Lloydspharmacy

       by Creative Virtual since Sep 2011 until Dec 2011 in English, Web, Body health, Branded conversations, Customer service, Facial expressions, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Lucy Ask Lucy is Lloydspharmacy's online heathcare assistant. She is available 24/7 on the Lloydspharmacy website and can answer questions about weight loss, hair loss and even dealing with the common cold. This V-Person™ install features an animated avatar, a box for free text entries, a list of clickable FAQs and an In-Conversation survey (ICS).

Emma a chatbot / virtual agent representing Toys R Us

       by The Selfservice Company since Jul 2011 in English, Web, Children, Customer service, Sales, Text recognition, TV, Visual Entertainment, Creation & gaming, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Emma Toys 'R' us, Britain and the World’s leading toy megastore was looking to enhance and improve online customer experiences. Emma has been supporting ToysRus.co.uk online customers with key purchasing information such as Delivery and Gold Cards and as a result, Toys 'R' us has seen an increase in customer satisfaction and a reduction of calls and emails into the contact centre. Emma also guides customers in finding specific product lines alongside support information to greatly assist with reducing the basket abandonment rates.

Annie a chatbot / virtual assistant representing RSPCA

       by Creative Virtual since Jul 2011 in English, Web, Branded conversations, Facial expressions, Pets & animals, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Annie Ask Annie is available on the RSPCA website 24/7 to provide information on all main species of domestic and wild animals including information relating to general pet care, animal welfare law, animal rehoming and vet care. This V-Person™ can also help users find local vets, council, police and fire and rescue services in their area.

In addition to being available to website visitors, Ask Annie is also being used in the RSPCA’s control centre. This version of the system presents controllers with both answers designed specifically for them as well as the answers given to website users which means callers can be provided with the most appropriate and complete answer to their query.

Expired Annoying Orange a chatbot

       by Ecreation since Apr 2011 until May 2012 in English, Web, Branded conversations, Campaign, Social, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Annoying Orange Acting upon instructions from R/GA London a chatbot was developed for Nokia. The chatbot, called The Annoying Orange, can be accessed through different mobile applications. The Annoying Orange is a popular character on Youtube. Nokia uses this character as a chatbot to promote the Instant Messaging services for mobile devices. Badges can be earned by chatting with the chatbot. When a user obtains a badge, he has the possiblity to share the information on Facebook. The Annoying Orange chatbot chatbot is accessible via Gtalk, Ovi chat, Windows Live Messenger and Yahoo Messenger

Darcy a chatbot / virtual assistant representing Leeds Metropolitan University

       by Synthetix since Apr 2011 in English, Web, Branded conversations, Career & education, Customer service, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Darcy Leeds Metropolitan University re-launched its international student portal and put Synthetix technology at the core. Potential new students from all over the world have been engaging with one of three characters who show them around University and answer questions about life as an international student, not only at Leeds but also the United Kingdom. The deployment is available 24 hours a day, seven days a week, crucial when dealing with enquiries from any time zone.

Insurance Help System a chatbot / virtual assistant representing Bank of Scotland Insurance

       by Creative Virtual since Apr 2011 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Insurance Help System This Online Assistant answers questions for website visitors about Bank of Scotland's Home Insurance. The system is launched from the search box on the Home Insurance page.

Insurance Help System a chatbot / virtual assistant representing Halifax Insurance

       by Creative Virtual since Apr 2011 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent Insurance Help System This non-avatar Online Assistant answers questions for website visitors about Halifax's Home Insurance. The system is launched from the search box on the Home Insurance page.

Millie a chatbot / virtual assistant representing Hermes UK

       by Synthetix since Mar 2011 in English, Web, Branded conversations, Customer service, Text recognition, Trade, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Millie Hermes UK have launched a Virtual Assistant built by Synthetix, called Millie. Hermes operate their own independent courier network delivering over 100 million parcels each year on behalf of some of the UK's largest online retailers including Next Directory, QVC, JD Williams and Debenhams. Millie is designed to help end customers check, track and send their parcels via the Hermes network.

Olivia a chatbot / virtual assistant representing HSBC

       by Creative Virtual since Mar 2011 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Olivia HSBC have launched Olivia, the newest member of their customer service team. V-Person™ Olivia will help HSBC’s customers with any questions they may have about online security and about the changes that will affect all their customers' online banking experience. The system is available 24 hours a day, 7 days a week and gathers feedback about usefulness of answers and call savings.

Protected How To a chatbot / virtual assistant representing Lloyds Banking Group

       by Creative Virtual since Nov 2010 in English, Web, Finance & legal, Text recognition, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent How To Lloyds Banking Group employees have their own internal mortgage support system. The 'How To' implementation makes mortgages simple by providing instant answers and opening secure pages containing more information. Designed specifically for internal use only, the template is simple and clean and reflects the company branding. Important updates are displayed prominently at the bottom and related topics/FAQs are always listed to increase usability.
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