Leeds Metropolitan University re-launched its international student portal and put Synthetix technology at the core. Potential new students from all over the world have been engaging with one of three characters who show them around University and answer questions about life as an international student, not only at Leeds but also the United Kingdom. The deployment is available 24 hours a day, seven days a week, crucial when dealing with enquiries from any time zone.
Additional comments by developer Synthetix:
Potential new international students visiting the international section of the Leeds Metropolitan University website are greeted by one of three current students, who is there to answer a whole range of questions. Questions like "How do I register for health care in the UK?", "What are the entry requirements?" and "What is included in university accommodation?" are answered instantly. The application not only gives specific answers to a variety of questions, it also directs the student to web pages that specifically deal with their enquiry.
The deployment has reduced the pressure on University staff dealing with telephone and email enquiries and improved the service to prospective students by providing an easy to use web-orientated system. International students contact the university any time of the day or night; without a Virtual Assistant
system, offices would have to be manned 24 hours a day to provide this level of service. Without the technology the university staff would have been greeted with multiple e-mails and phone messages every morning.
This is Synthetix third deployment in the University sector.