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Telecoms & utilities Chatbots

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Telecoms & utilities - Connectivity (internet, landlines, mobile phone, wireless) and natural resources delivered to the home (water, electricity & gas)

Ayu a chatbot representing Fonic

chatbot, chatterbot, conversational agent, virtual agent Ayu AYU ist ein Facebook Chatbot mit Figur und Homestory
Der Chatbot ist ein echter Service-Bot, er kann Ihnen bei Guthabenauskünfte und Tarifbuchungen helfen.
Wenn er nicht in der Lage ist, Ihnen zu helfen, bietet er das „Weiterleiten an einen Kollegen“ an.

Domo-Reto a chatbot

chatbot, chatterbot, conversational agent, virtual agent Domo-Reto Tu veux éviter les allers retours en magasins de bricolage ?
Savoir comment reboucher un petit trou dans un mur et le repeindre ?
Domo-Reto te donnera toutes les fournitures et conseils dont tu as besoin en un temps record et sans bouger du canapé.
Prends 2 minutes pour faire connaissance avec ce robot, c'est aussi simple que de parler à un ami sur Facebook.

Expired YourHomeHero a chatbot representing HomeHero

chatbot, chatterbot, conversational agent, virtual agent YourHomeHero HomeHero is the UK's first energy switching service on Facebook Messenger.

HomeHero also advises energy customers on how much the appliances in their home cost and hero actions to save money.

Search engine a chatbot representing UPC

chatbot, chatterbot, conversational agent, virtual agent Search engine Na stronie dostawcy usług telekomunikacyjnych i internetowych UPC Polska zaimplementowano wyszukiwarkę semantyczną, będącą wsparciem technicznym dla użytkowników . Klient otrzymuje odpowiedź po wpisaniu zapytania w oknie wyszukiwarki bądź korzystając z podpowiedzi, wyświetlających się na stronie. Produkt został stworzony dla dedykowanych usług, oferowanych przez UPC Polska jak: UPC Phone, UPC Wi-fi, Poczta UPC czy pomoc ogólna dotycząca logowania czy rejestracji.

UPC to międzynarodowa firma, zajmująca się dostawcą usług telewizji kablowej, internetu i usług telefonicznych. Filia w Polsce powstała w 2000 r. i obecnie z jej usług korzysta ponad 1,437 mln abonentów.
chatbot, chatterbot, conversational agent, virtual agent Cloudia Cloudia welcomes potential clients on Cloud9realtime's Website.

After receiving an email invitation, Cloudia welcomes people directly in the virtual reception room and assist them in getting set-up in the cloud.

Cloudia’s mission is to lead people on the Web service and help them to discover the product with a personalized conversation.
chatbot, chatterbot, conversational agent, virtual agent Julia “Julia” ist die virtuelle Beraterin, die seit November 2013 die Kunden des Supportbereichs von Kabel Deutschland begrüßt. Umgesetzt haben wir dieses Projekt gemeinsam mit 3m5. IT Business Services.

Die loopbaren Streams starten immer, wenn jemand die Servicefunktion des Portals benutzt ergänzend zur schriftlichen Hilfestellung.
chatbot, chatterbot, conversational agent, virtual agent Cloudius Cloudius greets the visitors a Virtual Support Center.


He is the "Cloud9 Guru", the personal assistant that assists users on the Cloud9 website.
They can ask any question they have about the Cloud9 application and services.

Cloudius missions are:

- to decrease the number of support calls
- to promote the discovery of the offer and servives provided by Cloud9 Real Time.

Cloudius include the following features:

- 3D Anamited Avatar
- US English TTS
- HTML5 compatible interface
- All of Living Actor Assistant's features including full online administration and analytics, multi-contributors, white board for enriched answers...
chatbot, chatterbot, conversational agent, virtual agent Olivia “Ask Olivia” is Optus’ (Australia's 2nd largest telecom provider) virtual agent solution, built to assist Optus’ customers to ask questions online. Branded with an ‘Ask’ feature, clients can ask questions and Olivia will provide the one right answer. If clients have questions that are more personal in nature, Olivia will provide a suggestion for escalation via another channel. Olivia also displays the ‘top trending topics’.

Jess a chatbot representing Plusnet

chatbot, chatterbot, conversational agent, virtual agent Jess Plusnet, one of the leading broadband, phone and super fast broadband service providers in the UK, already known for their award winning service, are working with SelfService Company to further enhance the online customer experience. Jess can be found in the help pages where she answers support questions about Plusnet’s services, such as phone, e-mail and broadband queries. In addition to enhancing the online experience Jess will also provide customer contact efficiencies.

Penny a chatbot representing Calor Gas

chatbot, chatterbot, conversational agent, virtual agent Penny SelfService Company are now working with the market leader in LPG, Calor Gas, who have over 77 years experience across a wide variety of markets such as heating, catering, agriculture and transport. Calor recognised the increase in demand from customers looking to self serve and have worked with SelfService Company to deploy Penny, their new Virtual Assistant. A key consideration that lead to the decision is the valuable insights that can be drawn from the Voice of the Customer, in addition to the potential to improve online experience, reduce basket drop-out and increase up-sell opportunities.
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