Picture Chatbots

chatbot, chatterbot, conversational agent, virtual agent Emily Launched in October 2012, "Ask Emily" is an Intelligent Virtual Assistant created by Next IT for financial-services provider SWBC. As one of its many services to lenders, SWBC ensures that items paid for with a loan are properly insured. If a lack of coverage is detected, SWBC contacts the borrower in a lender-branded letter, presenting options for rectifying the problem.

Prior to the introduction of “Ask Emily,” borrowers were directed to either a call center or a conventional website. With their new IVA, SWBC gives lenders a competitive advantage by allowing borrowers to resolve their insurance issues on their own time, 24/7, using natural-language conversation. Emily answers any insurance-related questions borrowers may have, allowing them to quickly return their loans to good standing and helping them maintain a positive relationship with the lending institution.

Ola a chatbot / conversational agent representing City of Olsztyn

chatbot, chatterbot, conversational agent, virtual agent Ola Ola is a Virtual Clerk for Municipality of Olszyn, Poland.

It's a Virtual Advisor for city council and it's web -self - service solution for modern city service.

It has:
• A better, more intuitive search than traditional city sites:
• Residents can ask a question their
own way, even making spelling
mistakes, and avoid the need to
search for the answer they seek
within the site

Ola as the Virtual Advisor can resolve
residents’ issues at a cost of less than £0.50 per enquiry Compared to £6.00+ with a call
center operator or live clerk
chatbot, chatterbot, conversational agent, virtual agent Ana Ask Ana ensures that the online customer experience delivered by Copa Airlines is both enjoyable and rewarding, enabling customers and visitors to http://www.copa.com to type in a question using everyday natural language.

Users get a single, accurate and approved answer to their questions, the very first time, along with a short list of helpful, related questions. Users also have the ability to view a dynamic list of the top ten questions based on previous question patterns.
chatbot, chatterbot, conversational agent, virtual agent Fleur The virtual assistant has the typical look and feel of InShared. Fleur is made of a pink drawing combined with a black and white photo. Therefore she fits really well into the website of InShared. Fleur answers all kinds of questions about products and services thoughout the website: homepage, subpages en contact page.

Next to answering questions we’ve added a few functionalities:
• Contextual faq’s are related to the customer question.
• Page related FAQ’s on the subpages give suggestions for relevant information given the webpage.
• The 5 FAQ’s on the contact page are related to the top 5 most asked questions per e-mail.

Urbibotka a chatbot

chatbot, chatterbot, conversational agent, virtual agent Urbibotka Urbibotka is a virtual assistant that helps users to navigate through the website. Urbibotka can talk about the company, is able to conduct online surveys, and inquires users about specific information on their buying preferences.

Jon a chatbot / virtual agent representing Morrisons

chatbot, chatterbot, conversational agent, virtual agent Jon Synthetix has successfully deployed another integrated Virtual Assistant solution for Morrisons supermarket.
chatbot, chatterbot, conversational agent, virtual agent Virtual Service Assistant Pelehpone Virtual Service Assistant, powered by Support Machines is the first line of customer service for Pelephone - Israel's 2nd largest mobile operator. The virtual assistant provides technical information and troubleshooting for smartphone, connectivity and advanced applications to over 2 million subscribers. Furthermore, the Virtual Assistant is able to provide information about new products as well as allow users to make changes to their mobile plans.

The Pelephone Virtual Assistant provides +90% accuracy and is able to hand over the calls to human experts when it finds it is unable to provide the most effective service.

Kim a chatbot / virtual agent representing Nova Scotia Power

chatbot, chatterbot, conversational agent, virtual agent Kim Nova Scotia Power is one of the leading power suppliers in the province of Nova Scotia, Canada. The company has branded their self-service as ‘Ask Kim’, who answers customers’ questions, but also provides escalation options, top ten questions and related questions. The ‘Ask Kim’ answers page also features a ‘rate my answer’ option, with further escalation options available.
chatbot, chatterbot, conversational agent, virtual agent Ask The Candidates 2012 Pose questions to the virtual US 2012 presidential candidates and the conversational system will respond with actual quotes as once said by their real-life counterparts. Powered by the Ultra Hal AI engine.

Erica a chatbot representing Tandheelkunst Praktijken

chatbot, chatterbot, conversational agent, virtual agent Erica Chatbot Erica is the first online service employee for dental patients on: http://www.tandheelkunst.nl

She is used to answer frequently asked questions of patients and visitors on the site. She can also inform you about various dental subjects. In addition she can open requested webpages. This way, navigating on the website is natural and more fluently.
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