NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
| by Creative Virtual since Apr 2011 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Avatar, Commercial |
This Online Assistant answers questions for website visitors about Bank of Scotland's Home Insurance. The system is launched from the search box on the Home Insurance page.
| by Creative Virtual since Apr 2011 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Faceless, Commercial |
This non-avatar Online Assistant answers questions for website visitors about Halifax's Home Insurance. The system is launched from the search box on the Home Insurance page.
| by Creative Virtual since Mar 2011 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Animated avatar, Commercial |
HSBC have launched Olivia, the newest member of their customer service team. V-Person™ Olivia will help HSBC’s customers with any questions they may have about online security and about the changes that will affect all their customers' online banking experience. The system is available 24 hours a day, 7 days a week and gathers feedback about usefulness of answers and call savings.
How To
a chatbot / virtual assistant representing Lloyds Banking Group
| by Creative Virtual since Nov 2010 in English, Web, Finance & legal, Text recognition, Faceless, Commercial |
Lloyds Banking Group employees have their own internal mortgage support system. The 'How To' implementation makes mortgages simple by providing instant answers and opening secure pages containing more information. Designed specifically for internal use only, the template is simple and clean and reflects the company branding. Important updates are displayed prominently at the bottom and related topics/FAQs are always listed to increase usability.
| by Creative Virtual since Oct 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Finance & legal, Text recognition, Animated avatar, Commercial |
Visitors to the M&S Bank website are greeted by the friendly face of Hannah, their online Virtual Assistant. This V-Person™ system features an In-Conversation Survey (ICS) to help gather information about the usefulness of provided answers and call savings.
| by Creative Virtual since Sep 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Text recognition, Travel, Animated avatar, Commercial |
Located on the Contact Us page of On the Beach’s website, animated avatar Alison is available 24 hours a day to answer questions. She is an expert on beach holidays and can even give users current weather information for holiday destinations (try asking “What is the weather in Tenerife?”). The template design for this V-Person™ includes a context sensitive customer service/promotional area on the bottom right so that a variety of clickable images are displayed depending on the user input.
| by Creative Virtual since Sep 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial |
Visitors to the Tesco Mobile Help page are greeted by the friendly face of Ask Rachel, Tesco Mobile’s V-Person™. Animated Rachel, Head of Virtual Customer Service, answers questions falling under a wide range of categories including phone deals, contracts and problems. Rachel’s integrated SmallTalk also allows her to chat with users about herself giving information about her family, her pets and her birthday.| by Creative Virtual since Mar 2010 in English, Web, Body health, Text recognition, Picture, Commercial |
NHS East of England have welcomed Dr Dunn to their Strategic Projects website. Dr Dunn is available 24/7 to answer questions about the Foundation Trusts at Hinchingbrooke, Luton and Bedford. This V-Person™ features static photographs of a real person that change depending on the question entered by the user.
Jenny
a chatbot / virtual agent representing Virgin Media
| by Creative Virtual since Sep 2009 until Aug 2013 in English, Web, Branded conversations, Customer service, Facial expressions, Sales, Telecoms & utilities, Text recognition, Animated avatar, Commercial |
Jenny, an animated avatar created to be a likeness of an actual call centre agent, provides help on the Virgin Media website for existing customers and potential new customers. The Creative Virtual team created this V-Person™ with Site Context in order to offer reliable information for both National and Cable Broadband customers.
Virtual Assistant
a chatbot / virtual assistant representing ASDA
| by Creative Virtual since Jul 2009 until Aug 2013 in English, Web, Branded conversations, Cooking, Customer service, Text recognition, Picture, Commercial |
ASDA’s V-Person™ is designed to replicate the warm and friendly assistance of in-store customer service for online shoppers. Ask ASDA not only helps customers understand the online shopping platform but also decreases the number of calls and emails to the call centres and provides ASDA with real-time 'conversational' feedback from their customers.
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